Service Training School Program Manager 1

PACCAR; Washington (District of Columbia); Remote; USD 104,000 - 163,000; Full time

Benefits offered by this job

401k match

Pension plan

Paid time off

Holidays

Tuition reimbursement

Health insurance

FSAs/HSA

Disability insurance

Life insurance

EAP services

Job summary

PACCAR's Kenworth division seeks a Program Manager to support the U.S. and Canadian dealer network by building a pipeline of diesel and technical school graduates through Kenworth Essentials training.

The role collaborates with technical schools, Kenworth dealers, and internal training teams to expand participation, align with dealer workforce needs, and recruit qualified entry-level technicians into the network. Remote work with travel possible up to 50%.

Qualifications

• Bachelor’s degree strongly preferred; equivalent professional experience may be substituted.
• 7+ years of technical school instruction, management, or related technical training experience required.
• Automotive Service Excellence (ASE) certifications desired.
• Demonstrated ability to grow and manage large, complex programs.
• Outstanding verbal and written communication skills, including experience delivering formal presentations.
• Excellent computer skills, including proficiency with Word, Excel, and PowerPoint.
• Previous experience working with or coordinating technical school programs highly desired.
• Previous experience with PACCAR MX engines highly desired.
• Previous experience in dealership service or service management within the commercial truck industry preferred.
• Demonstrated knowledge of heavy-duty truck products and manufacturing processes desired.
• Excellent interpersonal skills, including the ability to develop trusting business relationships.
• Diesel engine certifications or automotive OEM service certifications are a plus.

Responsibilities

• Identify and develop partnerships between Kenworth Truck Company, Kenworth dealers, and the Kenworth Dealer Service Training department to implement training programs that support the recruiting, training, and retention of prospective heavy-duty truck and diesel service technicians.
• Work with individual technical schools to increase student participation in and completion of the Kenworth Essentials program.
• Collaborate with sponsoring Kenworth dealers in local markets to support ongoing program development, including dealer personnel involvement, equipment provisions, recruiting events, career fairs, and other educational opportunities.
• Coordinate database management and training program access through the BCA training website.
• Use available student and course data to identify trends, establish goals, and recommend strategies to improve program outcomes.

Skills

Technical training experience

Program management

Communication skills

MS Office

Technical school programs

PACCAR MX engines

Dealership service experience

Heavy-duty trucks knowledge

Diesel engine certifications

Interpersonal skills

Education

Bachelor's degree

Job description

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Kenworth Truck CompanyKenworth Truck Company, founded in 1923, is the manufacturer of The World’s Best heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace.

Job Summary

Support the U.S. and Canadian Kenworth dealer network by developing a pipeline of diesel and technical school graduates who have completed Kenworth Essentials training. This position works with technical schools, Kenworth dealers, and internal training stakeholders to increase student participation and completion, align school engagement with dealer workforce needs, and support recruitment of qualified entry-level service technicians into the Kenworth dealer network.

This position is remote and requires up to 50% travel. The qualified candidate may be located anywhere in the continental U.S. or Canada; however, a Midwest location is preferred.

Duties

Identify and develop partnerships between Kenworth Truck Company, Kenworth dealers, and the Kenworth Dealer Service Training department to implement training programs that support the recruiting, training, and retention of prospective heavy-duty truck and diesel service technicians.

Work with individual technical schools to increase student participation in and completion of the Kenworth Essentials program.

Collaborate with sponsoring Kenworth dealers in local markets to support ongoing program development, including dealer personnel involvement, equipment provisions, recruiting events, career fairs, and other educational opportunities.

Coordinate database management and training program access through the BCA training website.

Use available student and course data to identify trends, establish goals, and recommend strategies to improve program outcomes.

Qualifications

Bachelor’s degree strongly preferred; equivalent professional experience may be substituted.

7+ years of technical school instruction, management, or related technical training experience required.

Automotive Service Excellence (ASE) certifications desired.

Demonstrated ability to grow and manage large, complex programs.

Outstanding verbal and written communication skills, including experience delivering formal presentations.

Excellent computer skills, including proficiency with Word, Excel, and PowerPoint.

Previous experience working with or coordinating technical school programs highly desired.

Previous experience with PACCAR MX engines highly desired.

Previous experience in dealership service or service management within the commercial truck industry preferred.

Demonstrated knowledge of heavy-duty truck products and manufacturing processes desired.

Excellent interpersonal skills, including the ability to develop trusting business relationships.

Diesel engine certifications or automotive OEM service certifications are a plus.

Relocation is not available.

Why work for PACCAR/Kenworth?

Global Fortune 500

Company with a wide array of growth and development opportunities

Work alongside experienced goal-oriented colleagues recognized as experts in their fields

Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks

Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:401k with up to a 5% company matchFully funded pension plan that provides monthly benefits after retirementComprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick timeTuition reimbursement for continued educationMedical, dental, and vision plans for you and your familyFlexible spending accounts (FSA) and health savings account (HSA)Paid short-and long-term disability programsLife and accidental death and dismemberment insuranceEAP services include wellness plans, estate planning, financial counseling and more

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability and E-Verify Employer. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the Service Training School Program Manager is $104,100 - $162,900 annually. Additionally, this role is eligible for the full range of benefit options listed above.