Service to Sales Manager

Napleton Auto Group; Urbana (IL); On-site; Full time

Job summary

Join a leading automotive dealership group as a Service to Sales Manager in Urbana. This role focuses on turning service customers into sales opportunities by building relationships and presenting upgrade options. Enjoy competitive pay, benefits, and exceptional growth opportunities in a fast-paced environment.

Benefits

Medical, Dental, and Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and vehicles

Fantastic Growth Opportunities

Qualifications

• 1+ years of sales experience preferred.
• Strong Customer Service skills.
• Able to handle customer objections.

Responsibilities

• Greet customers and build rapport throughout the day.
• Present offers and explain advantages of vehicle upgrades.
• Assist the sales associate during the sales process.

Skills

Excellent appearance

Verbal communication

Written communication

Time management

Organizational skills

Customer Service skills

Motivated

Goal oriented

Job description

The Ed Napleton Automotive Group is looking for our nextService toSales Manager. This is an exciting opportunity in a growing, fast-paced industry.

Located atNapleton Urbana Auto Park,the Service to Sales Managerisresponsible for transitioning service customers into the sales process by proactively seeking out and setting up appraisals for qualified service customers. TheService to Sales Managerwill assist the Sales Consultants through the sales process, while not actually closing the sale.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.

What We Offer:

• Potential pay ranges in the$ 16.00-18.00 per hour + commissionrange per year. This includes incentive-based pay, so your skills and effort drive your income.
• Family Owned and Operated – 90+ years in business!
• Medical, Dental,Vision Insurance, 401k
• Foradditional benefit information please go to:NapletonCorpFlorida.MyBenefitsLibrary.com
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Greet customers coming in for service throughout the day, interacting with customers to build rapport.
• Present "offers" to customers who qualify for a vehicle upgrade, while explaining advantages of upgrading into a new vehicle (savings on payments, fuel economy, and repairs; new warranty, manufacturer enhancements, three-year upgrade savings…).
• Introduce customers who are interested in finding out more information about their "offers" to the appropriate sales individual.
• Assist the sales associate during the sales process as needed.
• Follow up with customers that you were unable to speak with in person and set follow up reminder dates based on outcome of conversations.
• Follow up with customers regarding lower payments or with leases expiring soon, using phone scripts when necessary.
• Contact customers coming in for service the next day, prepare the customer for their service reception and print offers to review with customers once they arrive.
• Other duties as assigned by management

Job Requirements:

• 1+ years of sales experience preferred
• Excellent appearance, verbal/written communication
• Excellent time management and organizational skills
• Strong Customer Service skills
• Able to handle customer objections
• Motivated and goal oriented
• Valid driver's license and clean driving record
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression