Service Technicians

Etienne, LLC; McHenry (IL); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Service Technician to perform repairs, calibrations, and field services for tools at customer locations. This role involves significant travel and requires a strong focus on customer service, effective communication, and the ability to manage inventory. The ideal candidate will be skilled in tool maintenance and possess a valid driver’s license. Join a team that values quality work and professional collaboration, where your contributions will directly impact customer satisfaction and operational efficiency.

Qualifications

• Experience in tool inspection, repair, and calibration.
• Strong customer service and communication skills.

Responsibilities

• Inspect and repair tools in the shop and field.
• Travel to customer sites for training and demonstrations.
• Maintain inventory records and assist with counts.

Skills

Tool Inspection and Repair

Calibration Skills

Customer Service

Inventory Management

Technical Communication

Education

High School Diploma

Technical Certification

Job description

2 days ago Be among the first 25 applicants

Job Locations Available: Alpharetta (Atlanta), GA 30005; Dickinson (Houston), TX 77539; McHenry, IL 60050

Summary

The purpose of the Service Technician is to perform repair, calibration, conversion, field service, training, and demonstration activities at both ITH and customer/field locations. Service Technicians are required to travel as scheduled for work at offsite locations. They also perform general tasks related to toolbox fabrication, inventory management, and provide backup support to other positions.

Description of Duties

Timely, accurately, and efficiently perform the following duties:

• Inspect and repair ITH tools in the shop and in the field; perform in-house calibration of tools.
• Travel (up to 40%) to customer sites and offshore to operate ITH tooling.
• Enter repair information into the computer, generate service reports, and track parts used.
• Modify and prepare toolboxes for ITH kits, including painting and decals.
• Pack and unpack ITH booth and tools for trade shows and exhibitions.
• Maintain records of inventory used for repairs; assist with physical inventory counts.
• Answer phones and interact with customers to provide service.
• Travel (up to 40%) for training, demonstrations, and sales support.
• Perform product conversions as per production orders.

Job Functions

The ability to:

• Carry out duties timely, accurately, and efficiently.
• Work logically, orderly, and skillfully.
• Organize, prioritize, and complete responsibilities with minimal supervision.
• Follow oral and written instructions.
• Maintain high-quality work output.
• Collaborate professionally with team members, supervisors, and customers.
• Maintain regular attendance and punctuality.
• Present a professional appearance and demeanor.
• Work safely and maintain safe working conditions.

Physical & Mental Fitness

• Ability to perform all duties physically and mentally.
• Organize, prioritize, and complete responsibilities accurately and timely.

Mental and Physical Abilities

• Communicate effectively in person and by phone.
• Work on multiple tasks within deadlines.
• Read and understand documents and instructions.

Physical Requirements

• Lift up to 50 lbs unassisted.
• Climb ladders and scaffolding.
• Use of illegal drugs/substances is prohibited.

Travel Requirements

• Valid driver’s license required.
• Ability to rent cars during travel.