Field Service Technician - Newbury

Kinetico Incorporated; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Job summary

Kinetico Incorporated is seeking a Water System Field Service Technician to learn installation, service, repair, and selling processes for residential water systems. This role requires 100% local travel within our target geographies.

You will perform maintenance, deliver products, and support field operations while maintaining a clean workspace and accurate reports.

Candidates need a high school diploma, a valid driver's license, and a problem-solving mindset; plumbing experience is preferred.

Qualifications

• High School Diploma or equivalent required.
• Valid drivers’ license and a clean driving record.
• Plumbing experience and skills, preferred.
• Ability to work in a fast-paced environment and show initiative.
• Strong work ethic, self-motivated, action and goal oriented.
• Mechanical aptitude, good analytical, problem solving, and trouble shooting skills; understanding the technology contained in the company’s products is essential.
• Proven “customer-centric” focus and approach with the ability to establish and change priorities as required.
• Problem solver, excellent listening and verbal skills, and exceptional customer service phone skills.
• Organized and able to provide detailed follow-up and follow-through of all company processes and procedures.
• Proficient customer relations skills, and comfortable talking to customers about product and payment options.
• Working knowledge of common software programs such as Word, Excel, etc.; familiarity with data entry systems a plus.
• Accurate management of data, willingness to help others and an interest in executing responsibilities in a timely and efficient manner.

Responsibilities

• Learning residential water system applications and capabilities.
• Follows established procedures to evaluate water system equipment function and perform appropriate maintenance activity.
• Observes and acts upon opportunities for further sales.
• Delivers salt, filters, and other water treatment products.
• Maintains a clean and organized workspace.
• Monitors and restocks product inventory.
• Finalizes report on completion of field visit and submits to service department in a timely manner.
• Maintains a clean and safe work environment, including company vehicle, company tools.

Skills

Customer-centric focus

Problem solving

Mechanical aptitude

Teamwork

Organized

Communication

Data entry

Listening skills

Education

High School Diploma or equivalent

Valid driver's license

Plumbing experience (preferred)

Tools

Word

Excel

Job description

Love what you do at Kinetico Kinetico believes in treating its employees with respect. They play a vital role in enabling our innovation, growth and success. We strive to provide them with opportunities to grow in a motivating environment.

Job Description:

The Water System Field Service Technician is responsible for learning the installation, service, repair, and selling processes for Kinetico’s residential water system customers. This role requires 100% local travel in our target geographies.

Water System Service Technician Responsibilities:

• Learning residential water system applications and capabilities.
• Follows established procedures to evaluate water system equipment function and perform appropriate maintenance activity.
• Observes and acts upon opportunities for further sales.
• Delivers salt, filters, and other water treatment products.
• Maintains a clean and organized workspace.
• Monitors and restocks product inventory.
• Finalizes report on completion of field visit and submits to service department in a timely manner.
• Maintains a clean and safe work environment, including company vehicle, company tools.

This list of responsibilities is not exhaustive. Other duties may be required to be undertaken which fall within the scope and general level of responsibility attached to the role.

What you will need to succeed:

Education & Qualifications:

• High School Diploma or equivalent required.
• Valid drivers’ license and a clean driving record.
• Plumbing experience and skills, preferred.
• Ability to work in a fast-paced environment and show initiative.
• Strong work ethic, self-motivated, action and goal oriented.
• Mechanical aptitude, good analytical, problem solving, and trouble shooting skills; understanding the technology contained in the company’s products is essential.
• Proven “customer-centric” focus and approach with the ability to establish and change priorities as required.
• Problem solver, excellent listening and verbal skills, and exceptional customer service phone skills.
• Organized and able to provide detailed follow-up and follow-through of all company processes and procedures.
• Proficient customer relations skills, and comfortable talking to customers about product and payment options.
• Working knowledge of common software programs such as Word, Excel, etc.; familiarity with data entry systems a plus.
• Accurate management of data, willingness to help others and an interest in executing responsibilities in a timely and efficient manner.

Competencies:

• Reduces number of customer call-backs.
• Meetings upselling sales goals.
• Follows procedures and accurately documents results.
• Produces high quality of work and customer service.

Physical Effort and Work Environment

• Frequent standing, walking, bending, pushing and reaching.
• Frequent lifting of up to 50 pounds and maneuvering up to 100 pounds with a dolly.
• Frequent exposed to oil and noise.
• Exposure to heat or cold due to seasonal changes.

Why Join Kinetico:

• Medical, Dental, Vision and Prescription Drug Insurance Coverage
• Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits
• 401(k) Contribution Matching Program
• Employer Funded Defined Contribution Plan
• Paid Vacation, Holidays and Community Service Volunteer Time-off Benefit
• Wellness Program
• Educational Assistance Reimbursement Program

Our Commitment and Difference:

Founded in 1970, Kinetico was started by two engineers who pioneered the development of non-electric, fully automatic water treatment systems. Evolving from the Tangent Company, a small consulting design firm, Kinetico soon became a global organization of independent dealers, international distributors representing nearly 100 countries. Through the dedication of its founders, employees and distribution network, Kinetico has experienced tremendous success. The company has grown from a two-man, creative undertaking into a strong and dynamic organization. Innovative technology and a strong commitment to customer satisfaction have distinguished the company and positioned Kinetico as a leader in today’s ever-changing water treatment industry manufacturing water softeners, along with a wide range of systems that improve water quality for general use, as well as those that provide high-quality drinking water for consumption. Kinetico products are Third Party certified to confirm quality and performance and complimented by the most comprehensive warranties in the industry. Kinetico is part of the Axel Johnson Group of companies, a global organization and fifth generation company that continues to be successful in developing leading businesses.

E-Verify:

We verify the identity and employment authorization of individuals hired for employment in the United States.

Kinetico Incorporated is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

Founded in 1970 by two engineers, Kinetico pioneered the development of non-electric, fully mechanical water treatment systems. What began as a small firm quickly grew into a global company with a network of independent dealers and distributors serving nearly 100 countries. Driven by science, innovation and high-quality service, Kinetico designs precision-engineered water treatment solutions that provide customized water solutions improving water.

Kinetico is trusted by homeowners and businesses around the world to improve the water they depend on every day.

Kinetico is part of the Axel Johnson Group, a global, fifth-generation company continuing its success in developing leading businesses.