Service Technician - Technology Services

Suburban Enterprises, Inc.; Appleton, Northern (WI, KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Team Member Ownership

Safety commitment

Career growth

Continuous learning

Collaborative culture

Comprehensive benefits: ESOP, 401(K)

Job summary

Suburban Enterprises is seeking a Service Technician - Technology to repair and service low voltage systems, diagnose issues, perform upgrades and installations. You will manage inventories and support software updates.

We value customer service, problem solving, and strong communication as you work across CCTV, Fire Alarm, Card Access and structured cabling. Travel up to 25% may be required, with comprehensive benefits and ESOP.

Qualifications

• High school diploma or GED.
• Minimum of 3-5 years’ experience with electronics and/or low voltage systems.
• Willingness to travel up to 25%.
• Must be certified in CPR and First Aid or able to obtain certification shortly after the start date.
• NFPA70E training.
• Must possess valid driver’s license and may be required to drive a company vehicle.
• Understands NEC and NFPA codes and applies these standards to the work.
• Advanced power tool utilization.
• Advanced data and security device knowledge.
• Ability to troubleshoot processes and systems.
• Defuses conflict effectively; can read customer reactions and respond appropriately.
• Ability to communicate effectively, both orally and in writing.

Responsibilities

• Assists with maintaining customer relationships based on dependability and honesty, providing value added services.
• Functions in building types and markets; maintains GMPs and safety requirements; understands construction methods and codes.
• Establishes service by studying system requirements; ordering and gathering components; completing resolution; commissioning.
• Reviews work orders and job files for data including drawings and specifications for efficient service, inspections and installations.
• Troubleshoots malfunctioning or inoperative equipment on CCTV, Fire Alarm, Burglar Alarm, Card Access, Paging, Structured Cabling and related systems.

Skills

Customer service

Communication

Troubleshooting

Problem solving

Teamwork

Education

High school diploma or GED

CPR and First Aid certification

NFPA70E training

NICET / BICSI certifications preferred

Tools

IP cameras

Access control systems

Structured Cabling

CCTV

Fire alarms

Burglar alarms

Job description

Take Ownership of Your Career and Shape Your Future!

Are you ready to become an Employee Owner? At Suburban Enterprises, you not only work for the company you own the company! The ideal candidate is happy where he/she is currently employed but is interested in a more self-directed work environment, increased responsibility, and the opportunity to grow into additional roles. We would like to hire someone interested in a career, not a job, who wants to do the work and be recognized for a job well done!

The Role – Service Technician - Technology

The Service Technician is responsible for the technical repair and service work for a wide range of low voltage systems. They provide diagnostic review, repair, and replacement of parts as well as the replacement and installation of equipment.

Key responsibilities include diagnosing issues, performing system upgrades, managing inventories of tech equipment, and assisting with software installations and updates. This role requires proficiency in troubleshooting hardware and software problems, customer service skills, and a strong understanding of technology tools. A strong focus on communication and problem-solving is essential in this role.

What You'll Do as a Service Technician - Technology

• Assists with maintaining customer relationships based on dependability and honesty.Ensures that long term customer relationships are protected by providing value added services and effective communication, bridges communications between customer’s personnel and Suburban’s team members.
• Functions in all building types and customer markets; industrial, commercial, residential; maintains GMPs and safety requirements as required, knows construction methods and related codes in each area of industry.
• Establishes service by studying system requirements; ordering and gathering components and parts; completing resolution; performing acceptance tests and commissioning.
• Reviews work orders and job files for all pertinent data including job layout drawings, specifications and other technical data as required for a more efficient service, inspections and installations.
• Troubleshoots and identifies malfunctioning or inoperative equipment and cause of failure on systems including CCTV, Fire Alarm, Burglar Alarm, Card Access, Paging, Structured Cabling and any future systems supported in the Technology Division, using electronic testing equipment and electronic theory.
  

What You Bring (Required Experience)

• High school diploma or general education degree (GED).
• Minimum of 3-5 years’ experience with electronics and/or low voltage systems.
• Willingness to travel up to 25%.
• Must be certified in CPR and First Aid or able to obtain certification shortly after the start date.
• NFPA70E training.
• This position may require team members to drive a company vehicle. If so, team members must possess a valid driver’s license and have a good driving record that allows the company to ensure such individuals under the company’s insurance policies. Team members must also carry auto liability insurance. The team member will be subject to the Company’s policy concerning company vehicles.
• Understands the functionality of Computer systems and network devices.
• Understands the mechanical functionality of equipment.
• Demonstrate the ability to understand and apply NFPA70E to the equipment being worked on and the work environment.
• Understands the NEC and NFPA code and apply these standards to the work being performed.
• Advanced power tool utilization.
• Advanced data and security device knowledge.
• Demonstrate the ability to troubleshoot processes and systems.
• Defuses conflict effectively; can easily read customer’s reactions and respond appropriately.
• Ability to communicate effectively, both orally and in writing, with team members, customers and vendors of all levels.

Bonus Points For (Preferred Experience)

• Certifications: Certifications like BICSI (Building Industry Consulting Service International), Low Voltage Technician certifications, or NICET (National Institute for Certification in Engineering Technologies) are often preferred.
• Familiarity with Industry Standards: Knowledge of local, state, and national building codes, safety protocols, and industry regulations for low voltage installations.
• Troubleshooting Skills: Ability to diagnose and repair low voltage system malfunctions.
• Project Management: Experience managing or assisting with low voltage system installations, ensuring work is completed on time and within specifications.
• Work Environment Flexibility: Comfort working in various environments, including residential, commercial, and industrial sites, often requiring climbing ladders, working in confined spaces, or outdoors.
• Basic Knowledge of Networking: Understanding of network protocols and the ability to work with network-based devices (e.g., IP cameras, access control systems).

What We Offer – Why Choose Suburban Enterprises?

• Team Member Ownership: Work for a company where your contributions directly impact your future
• Commitment to Safety: Safety isn’t just a priority; it’s our promise to you and your family
• Career Growth: This isn't just a job - it's a career path with opportunities for advancement
• Continuous Learning: Investment in your professional development
• Collaborative Culture: Work with a team that values respect, integrity, and excellence
• Comprehensive Benefits: Competitive pay, ESOP, 401(K) with employer match, and no healthcare premium increases for 4 years
  

Ready to Join Us?

Our high standards of service to our customers and clients require that we select only the top team members based on our culture and core values so please read and understand them or come with clarifying questions because we work, live, hire and promote by them. We will choose new team members with great care because the future of Suburban Enterprises rests with them. You are here because we believe in your character and abilities.

If you're passionate about innovation, committed to excellence, and ready to be part of a company that invests in its people, we want to hear from you. Help us create a better future through innovation and automation.

We are an equal opportunity employer.