Service Technician - Technology Services

suburbanenterprises; Appleton (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

401(K) with employer match

Continuous learning opportunities

Job summary

Suburban Enterprises in Appleton, Wisconsin, is seeking a Service Technician specialized in technology to provide technical repair and service for low voltage systems. The role involves diagnosing issues, performing system upgrades, and managing inventory.

The ideal candidate will have a high school diploma and 3-5 years of experience with low voltage systems, alongside a commitment to customer service and effective communication. Benefits include competitive pay, 401(K) with employer match, and continuous learning opportunities.

Qualifications

• Minimum of 3-5 years’ experience with electronics and/or low voltage systems.
• Must be certified in CPR and First Aid or able to obtain certification shortly after the start date.
• Willingness to travel up to 25%.

Responsibilities

• Provide diagnostic review and repair of low voltage systems.
• Manage inventories of tech equipment and assist with software installations.
• Troubleshoot and identify malfunctioning equipment including CCTV and Fire Alarm.

Skills

Troubleshooting hardware and software problems

Customer service skills

Communication skills

Understanding of technology tools

Conflict de-escalation

Education

High school diploma or GED

Tools

Electronic testing equipment

Advanced power tools

Job description

The Role – Service Technician - Technology

The Service Technician is responsible for the technical repair and service work for a wide range of low voltage systems. They provide diagnostic review, repair, and replacement of parts as well as the replacement and installation of equipment.

Key responsibilities include diagnosing issues, performing system upgrades, managing inventories of tech equipment, and assisting with software installations and updates. This role requires proficiency in troubleshooting hardware and software problems, customer service skills, and a strong understanding of technology tools. A strong focus on communication and problem solving is essential in this role.

What You’ll Do as a Service Technician - Technology

• Assists with maintaining customer relationships based on dependability and honesty. Ensures that long term customer relationships are protected by providing value added services and effective communication, bridges communications between customer’s personnel and Suburban’s team members.
• Functions in all building types and customer markets; industrial, commercial, residential; maintains GMPs and safety requirements as required, knows construction methods and related codes in each area of industry.
• Establishes service by studying system requirements; ordering and gathering components and parts; completing resolution; performing acceptance tests and commissioning.
• Reviews work orders and job files for all pertinent data including job layout drawings, specifications and other technical data as required for a more efficient service, inspections and installations.
• Troubleshoots and identifies malfunctioning or inoperative equipment and cause of failure on systems including CCTV, Fire Alarm, Burglar Alarm, Card Access, Paging, Structured Cabling and any future systems supported in the Technology Division, using electronic testing equipment and electronic theory.

What You Bring (Required Experience)

• High school diploma or general education degree (GED).
• Minimum of 3-5 years’ experience with electronics and/or low voltage systems.
• Willingness to travel up to 25%.
• Must be certified in CPR and First Aid or able to obtain certification shortly after the start date.
• NFPA70E training.
• Team members may be required to drive a company vehicle. If so, must possess a valid driver’s license and have a good driving record that allows the company to insure such individuals. Team members must also carry auto liability insurance.
• Understands the functionality of Computer systems and network devices.
• Understands the mechanical functionality of equipment.
• Demonstrate the ability to understand and apply NFPA70E to the equipment being worked on and the work environment.
• Understands the NEC and NFPA code and apply these standards to the work being performed.
• Advanced power tool utilization.
• Advanced data and security device knowledge.
• Demonstrate the ability to troubleshoot processes and systems.
• Defuses conflict effectively; can easily read customer’s reactions and respond appropriately.
• Ability to communicate effectively, both orally and in writing, with team members, customers and vendors of all levels.

Bonus Points For (Preferred Experience)

• Certifications such as BICSI, Low Voltage Technician certifications, or NICET are often preferred.
• Familiarity with local, state, and national building codes, safety protocols, and industry regulations for low voltage installations.
• Troubleshooting skills: Ability to diagnose and repair low voltage system malfunctions.
• Project Management: Experience managing or assisting with low voltage system installations, ensuring work is completed on time and within specifications.
• Work Environment Flexibility: Comfort working in various environments, including residential, commercial, and industrial sites, often requiring climbing ladders, working in confined spaces, or outdoors.
• Basic Knowledge of Networking: Understanding of network protocols and the ability to work with network-based devices (e.g., IP cameras, access control systems).

What We Offer – Why Choose Suburban Enterprises?

• Team Member Ownership: Work for a company where your contributions directly impact your future.
• Commitment to Safety: Safety isn’t just a priority; it’s our promise to you and your family.
• Career Growth: This isn't just a job - it's a career path with opportunities for advancement.
• Continuous Learning: Investment in your professional development.
• Collaborative Culture: Work with a team that values respect, integrity, and excellence.
• Comprehensive Benefits: Competitive pay, ESOP, 401(K) with employer match, and no healthcare premium increases for 4 years.

We are an equal opportunity employer.