Service Technician, Southeast

Fastems Group; New York, Northern (NY, KY); Hybrid; USD 55,000 - 95,000; Full time

Job summary

Fastems Group seeks a Service Technician to join our field service team. The role is based anywhere in the southeast U.S. with frequent travel to customer sites across the region, including US, Canada, and Mexico. You will diagnose and repair Fastems equipment, ensuring uptime and customer satisfaction.

The ideal candidate thrives in a fast-paced, precision-driven environment, communicates clearly with customers, and coordinates with our service leadership to deliver effective solutions.

Qualifications

• Electro/Mechanical fault finding in service/maintenance environment.
• Experience with CNC/robotics and automation systems desirable but not essential.
• Skills backed up by academic qualifications or time served.

Responsibilities

• Provide service support on Fastems equipment at customer sites in the U.S., Canada and Mexico.
• Attend breakdowns and resolve customer challenges onsite.
• Support installation of new capital equipment.
• Communication liaison between customer, Head of Service, and service department.
• Cooperate with office/administrative support to deliver service solutions.
• Effective communicator and brand ambassador for Fastems products and organization.
• Assess complex technical requirements of end customer and advise on suitable solutions.
• Deployment of new business functions within territory (Service Cloud, ERP Roll Out, OPU etc.)

Skills

Field service

Travel readiness

Customer communication

Problem solving

Organizational skills

Initiative

Education

Electro/Mechanical fault finding

Vocational service/maintenance

Time served

Job description

We are looking for a Service Technician to join our winning team. Our corporate U.S. headquarters is in Cincinnati, Ohio, however this position will be based anywhere in the southeast U.S. The Service Technician is responsible for providing the best possible customer experience for Fastems customers by ensuring that expectations are met and service to their machinery is done in the most appropriate, efficient way to maximize their productivity and production goals.

PRIMARY DUTIES & RESPONSIBILITIES:

• Provide service support on Fastems equipment at customer sites in the U.S., Canada and Mexico.
• Attend breakdowns and resolve customer challenges onsite.
• Support installation of new capital equipment.
• Communication liaison between customer, Head of Service, and service department.
• Cooperate with all office/administrative support to deliver service solutions.
• Effective communicator and brand ambassador for Fastems products and organization.
• Assess complex technical requirements of end customer and advise on suitable solutions.
• Deployment of new business functions within territory (Service Cloud, ERP Roll Out, OPU etc.)

SPECIAL SKILLS REQUIRED:

• Experience in field service with the ability to travel frequently overnight to customer sites for multiple days/nights.
• Ability to operate in a high precision production environment at our customers’ sites.
• Professional and personable with the ability to engage in a customer-focused environment.
• Approach tasks with tenacity and initiative, with a can-do attitude to fulfill customers’ requests.
• Highly organized, utilizing good time management with an independent personality able to manage own workload effectively.
• The successful candidate will have the drive, ambition and potential to progress.

MINIMUM EDUCATION/EXPERIENCE REQUIRED:

• Electro/Mechanical fault finding from a service/maintenance environment.
• Experience of CNC, robotics and automation systems is desirable but not essential.
• Skills set to be backed up with academic qualifications or time served.
• Computer literate with knowledge of software and windows-based systems.
• Vocational experience in service/maintenance role