Field Service Technician – Automation & CNC (Southeast)

Fastems

Cincinnati (OH)

On-site

USD 55,000 - 85,000

Full time

14 days+

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Job summary

Fastems is seeking a Service Technician to join our team. The role is based anywhere in the southeast U.S. with headquarters in Cincinnati, and involves providing on-site service to Fastems customers across the U.S., Canada and Mexico.

You will respond to breakdowns, support installation of new equipment, and act as a liaison between customers and our service teams. The ideal candidate has electro/mechanical fault-finding experience, familiarity with CNC, robotics, and automation is desirable,

Qualifications

Electro/Mechanical fault finding from a service/maintenance environment.
Experience of CNC, robotics and automation systems is desirable but not essential.
Skills set to be backed up with academic qualifications or time served.
Computer literate with knowledge of software and windows-based systems.
Vocational experience in service/maintenance role.

Responsibilities

Provide service support on Fastems equipment at customer sites in the U.S., Canada and Mexico.
Attend breakdowns and resolve customer challenges onsite.
Support installation of new capital equipment.
Communication liaison between customer, Head of Service, and service department.
Cooperate with all office/administrative support to deliver service solutions.
Effective communicator and brand ambassador for Fastems products and organization.
Assess complex technical requirements of end customer and advise on suitable solutions.
Deployment of new business functions within territory (Service Cloud, ERP Roll Out, OPU etc.)