Service Technician · Orlando

Blue Stream Fiber; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental and Vision

PTO & Holidays

401K + Match

Life Insurance

FSA & HSA

Short/Long Term Disability

Legal Plan Support & EAP

Job summary

Blue Stream Fiber in Orlando is seeking a Service Technician to troubleshoot and repair customer cable or fiber for high-speed internet. You will handle CPE devices (TV sets, cable modems, ONTs, set-top converters, DVRs) in residential or commercial settings, including repair and replacement.

You will perform on-call duties, maintain records and vehicle readiness, and ensure compliance with OSHA, FCC, NEC and local codes, while promoting the company’s services with professionalism and community

Qualifications

• High School Diploma or equivalent.
• Minimum of 3 years as CATV Service Tech or related technical experience.
• Valid Florida Driver’s License and satisfactory driving record.

Responsibilities

• Perform troubleshooting and repair customer cable or fiber for high-speed internet services in residential and/or commercial dwellings, including interior wiring, splitters, connectors and drop splices.
• Participate in scheduled on-call duties to provide technical support during non-business hours; work weekends and overtime as needed.
• Maintain daily records, logs, receipts, and other necessary documents.
• Maintain a clean, secured and stocked company vehicle.
• Comply with OSHA, FCC, NEC and local ordinances; uphold company policies.

Skills

CATV service experience

Education

High School Diploma or equivalent

Tools

Signal level meters

TDRs

Fusion splicer

PON meter

Toners

Ohm meters

Job description

Service Technician · Orlando

Department: Field Operations

Employment Type: Full Time

Location: Orlando

Reporting To: Technical Operations Supervisor

Description

The Service Technician will perform troubleshooting and repair customer cable or fiber for high-speed internet services customer premises equipment (CPE) (i.e.: TV set, Cable Modem, ONT’s, Set Top Converter, DVR, etc.…) for residential and/or commercial dwellings, including the repair, replacement.

Key Responsibilities

• Perform troubleshooting and repair customer cable or fiber for high-speed internet services customer premises equipment (CPE) (i.e.: TV set, Cable Modem, ONT’s, Set Top Converter, DVR, etc.…) for residential and/or commercial dwellings, including the repair, replacement, installation of interior wiring, splitters, mini-amps, connectors and drop splices.
• Participate in scheduled on-call (stand-by) duties for providing technical support in repairing phone and internet during non-business hours. Work weekends and overtime as requested by supervisor to meet the needs of company and customers.
• Maintain daily records, logs, receipts, and other necessary documents.
• Maintain a clean, secured and properly stocked assigned company vehicle.
• Perform all assigned duties in compliance to company policies, specifications and those applicable to the requirements of OSHA, FCC, NEC, and local ordinances.
• Provide customer feedback, promote & sell company services. Maintain an appropriate and professional image with the community through appearance, demeanor, always driving habits and quality customer interactions.
• Perform other duties as assigned/requested by supervisor to achieve company goals and objectives.
• Knowledge of appropriate testing equipment (e.g., signal level meters, TDR’s, cable line, fusion splicer, PON meter, toners, ohm meters, CLI detection meters, etc.)
• Knowledge of National Electric Code and National Electrical Safety Code
• Repair signal leakage and participate in system’s on-going CLI monitoring/repair program.

Skills, Knowledge & Expertise

• High School Diploma or equivalent
• Minimum of 3 years as CATV Service Tech or related technical experience
• Valid Florida Driver’s License and satisfactory driving record
• Minimum of 3 years as CATV Service Tech or related technical experience

Job Benefits

• Medical, Dental and Vision
• PTO & Holidays
• 401K + Match
• Life Insurance
• FSA & HSA
• Short Term/Long Term Disability
• Legal Plan Support & EAP