Service Technician - Level II

DLB Associates; Dallas (TX); Remote; USD 80,000 - 110,000; Full time

Job summary

DLB Associates is looking for a Service Technician Level II to lead service operations remotely, focusing on Building Automation Systems in critical environments. Ideal candidates should have BAS or HVAC controls experience and will enjoy autonomy and technical challenges while contributing to innovative systems.

Benefits

Comprehensive medical plans

401k with company match

PTO including additional paid time off

Qualifications

• 2+ years of hands-on experience in BAS, HVAC controls, or low-voltage systems.
• Familiarity with Tridium Niagara, Honeywell WEBs, or Distech Controls.
• Proficient with Microsoft Office suite.

Responsibilities

• Lead and respond to emergency service requests for BAS and HVAC systems.
• Conduct scheduled preventative maintenance visits with minimal supervision.
• Prepare professional service reports and findings summaries for clients.

Skills

Troubleshooting

Customer Service

Time Management

Education

Associate's or technical degree in HVAC, Electronics, or similar field

Job description

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This is a remote position.

Are you a skilled BAS or HVAC controls technician ready to step into a role with real ownership, field autonomy, and technical challenge? At DLB, we're seeking a driven Service Technician Level II to lead service operations across high-stakes environments—from hospitals to mission-critical sites—all from the flexibility of a fully remote position. Join a team where your expertise is valued, your growth is supported, and your contributions directly impact cutting-edge building automation systems.

Position Title: Service Technician Level II

Position Location: Remote - work virtually from anywhere in the United States

SALARY

DLB recognizes that salary ranges listed on job boards may not accurately reflect our compensation levels. In many cases, we exceed those ranges for well-qualified candidates.

Job Summary

DLB is seeking a skilled and motivated Service Technician Level II to support and lead field service operations for Building Automation Systems (BAS) in critical environments, including Healthcare, Commercial, and Mission Critical facilities.

This position is ideal for experienced technicians with a strong foundation in BAS or HVAC controls who are ready to take ownership of service calls, perform preventative maintenance, and provide technical leadership to junior team members. The role offers field autonomy, technical challenge, and the opportunity to work with advanced platforms like Tridium Niagara, Honeywell WEBs, and Distech Controls.

Essential Functions

BAS Emergency Service and Support (40%)

• Lead and respond to emergency service requests for BAS and HVAC systems.
• Independently troubleshoot BAS networks, controllers, and field devices both remotely and on-site.
• Provide guidance and support to Level I technicians during service calls.
• Complete and submit service reports, ticket notes, and recommendations using internal tools.
  
  

BAS Preventative Maintenance (40%)

• Conduct scheduled preventative maintenance visits with minimal supervision.
• Test, calibrate, and verify sensor and actuator operations.
• Review system trends, sequences, and GUIs for performance insights and improvement opportunities.
  
  

Reporting and Documentation (20%)

• Prepare professional service reports and findings summaries for clients.
• Log labor hours, tasks, and recommendations into company systems.
• Communicate effectively with clients and internal stakeholders to ensure clarity and alignment.
  
  

Requirements

Required Qualifications:

• 2+ years of hands-on experience in BAS, HVAC controls, or low-voltage systems.
• Familiarity with one or more of the following: Tridium Niagara (AX/N4), Honeywell WEBs, or Distech Controls.
• Solid understanding of HVAC systems, BAS architecture, and common communication protocols (BACnet, Modbus, SNMP).
• Proficient with Microsoft Office suite (Outlook, Excel, Word, Teams).
• Strong troubleshooting, time management, and customer service skills.
• Capable of working independently and mentoring junior technicians.
• Valid driver’s license and ability to pass background checks for critical site access.
  
  

Preferred but Not Required:

• Associate's or technical degree in HVAC, Electronics, or similar field.
• OSHA 10/30 or NFPA 70E certifications (or willingness to obtain upon hire).
• Experience in mission-critical or healthcare environments.
  
  

PHYSICAL DEMANDS

• Frequent use of hands and tools for basic installation or testing
• Ability to move through various facility environments (e.g., data centers, rooftops)
• Must be able to lift to 50 pounds occasionally
• May be required to climb ladders or navigate tight spaces
  
  

TRAVEL / RELOCATION REQUIREMENTS

• Up to 75% travel may be required
• Travel may include visits to job sites, team meetings, and technical training
  
  

Benefits

DLB Associates offers a very competitive benefits package; highlights include

• Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option)
• Health reimbursement account (HRA), flex spending accounts (FSA)
• Dental and vision plans
• Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26
• 401k with company match and self-directed brokerage account option
• PTO including additional paid time off during the last week of the year
• Company paid life insurance coverage for employees and their eligible dependents
• Short and long-term disability, AD&D coverage
• Professional development opportunities, tuition reimbursement and professional licensing assistance
• Paid parental leave after one year of employment
  
  

DLB Associates is an EEO/Affirmative Action Employer and participates in the E-Verify program with the Department of Homeland Security. We encourage diversity in our workforce.

Are you ready to challenge yourself and redefine standards in the AEC industry? Apply now and join our award-winning team!

NOTICE TO THIRD PARTY AGENCIES:

DLB does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to DLB in the absence of a signed Service Agreement where DLB has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of DLB and DLB will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Industrial Machinery Manufacturing

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