Service Technician L2

Best Roofing; Fort Lauderdale (FL); On-site; USD 42,000 - 63,000; Full time

Job summary

Best Roofing is looking for a skilled technician to diagnose and repair roofing defects, lead apprentices, and ensure exceptional customer service. You will plan daily tasks, manage materials, and communicate clearly with clients to recommend appropriate solutions.

The role emphasizes safety, adherence to company procedures, and developing the next generation of roofers through coaching and hands-on guidance.

Qualifications

• Effective verbal and written communication skills are required.
• OSHA 10 certification is required (attend class if not held).
• Bilingual English and Spanish is preferred.

Responsibilities

• Maintain a SAFE work environment.
• Adhere to Best Roofing Fundamentals.
• Plan daily work and jobs in advance.
• Manage service truck; keep stocked with supplies.
• Provide service recommendations based on roof condition.
• Train and coach apprentices; provide recognition and corrective actions.
• Direct apprentices; inspect work as required.
• Record time accurately for all jobs and apprentices.

Skills

Verbal communication

Written communication

Safety awareness

Bilingual (English/Spanish)

Education

OSHA 10 certification

Job description

Introduction

Best Roofing offers a range of employment opportunities for employees committed to customer satisfaction and personal development. As family owned company, Best Roofing is dedicated to the community and knows the value in the word \"family\". We value our employees; after all, they are the foundation of our business. Our management style encourages employees to build skills and strive for excellence; we want our employees to grow with us.

Overview

Diagnose and repair defects in any roofing system with zero defects, manage one or more service apprentices, and ensure all customer needs are efficiently and effectively addressed.

Responsibilities

• Always maintain a SAFE work environment.
• Adhere to Best Roofing Fundamentals.
• Plan your day and your jobs in advance.
• Manage your service truck and ensure it is always stocked fully with necessary supplies.
• Provide service recommendations to customers based on roof condition.
• Train/coach/develop your apprentices, including providing recognition and corrective actions.
• Direct your apprentice(s) regarding work to be completed – inspect what you expect.
• Ensure time is accurately recorded for you and your apprentice(s) each day for each job performed.
• Complete work orders including photos, thorough description of work completed, list all materials and quantities used, and provide any notes for use for additional service calls at location.
• Understand project scope of work.
• Understand product specification requirements.
• Adhere to company processes and procedures.
• Other duties as assigned.

Requirements

• Single ply: layout rolls, welding detail and run robot, SP details, and terminations.
• Mop/Torch: layout rolls, mop, torch, flashing details, and terminations.
• Metal: install coping caps/corners, drip edges, and counter flashings.
• Leak detection: finding a leak depending on different deck and material types.
• Effective verbal/written communication skills required.
• Ability and efficiency in using mobile device(s) and applications for communication.
• OSHA 10 certification required. (Anyone without Certification MUST attend class)
• Bilingual English and Spanish preferred.