Service Technician IV

2243 Service Experts Heating & AC-NY LLC; Hampton Bays (NY); On-site; USD 69,000 - 88,000; Full time

Job summary

2243 Service Experts Heating & Air-NY LLC seeks an experienced HVAC service technician to diagnose and repair residential and light commercial systems. You will perform maintenance, analyze problems, and communicate with customers to ensure satisfaction.

Responsibilities include inspecting equipment, diagnosing issues, and performing repairs with minimal supervision while adhering to safety standards. Requires EPA certification, valid license, and strong mechanical aptitude, with the ability to

Qualifications

• High school diploma or GED with 10+ years’ HVAC experience and technical training certification required.
• Must possess all valid licensing or certifications required by federal, state, provincial, or local laws for the geographic work area.
• EPA and safety certifications required.

Responsibilities

• Perform residential and/or light commercial service and maintenance calls with minimal supervision.
• Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
• Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
• Inspect equipment and perform diagnostics to identify potential problems and prevent breakdowns.
• Record information on handheld device and complete forms accurately; collect payment from customers.
• Deliver excellent customer service and promote products and services.

Skills

HVAC experience

EPA certification

Driver's license

Reading wiring diagrams

Troubleshooting HVAC

Physical stamina

Education

High School Diploma/GED

Job description

Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.

Key Responsibilities

• Perform residential and/or light commercial service and maintenance calls with minimal supervision.
• Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
• Diagnose and perform services on heating, air conditioning, ventilation, and refrigeration equipment and accessories.
• Inspect equipment and perform diagnostics to identify potential problems and prevent premature or unexpected breakdowns.
• Complete routine maintenance and equipment cleaning as needed or required.
• Handle delivery and removal of parts and equipment needed to complete service work.
• Record all required information on a handheld device and complete all forms and paperwork in a neat, timely, complete, and accurate manner. Collect payment from customers.
• Communicate with dispatch while on duty to ensure the dispatcher has an accurate status report of activities and availability.
• Deliver excellent customer service and sustain high levels of customer satisfaction.
• Promote products and services to customers and call Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visits.
• Ensure company property, vehicles, and tools are used, maintained, and properly accounted for.
• Represent the company professionally, honestly, and ethically in all business matters and activities.
• Follow standard procedures and processes, ensuring that the company vehicle is properly stocked, return defective warranty parts to the branch, and order/replenish vehicle stock as needed.
• Perform similar or other duties as needed or assigned.
• Maintain regular, reliable attendance.

Health & Safety Roles and Responsibilities

• Report any unsafe acts, conditions, and hazards to the direct supervisor/manager immediately.
• Report any contravention of legislation, company policy, procedure or program to the direct supervisor/manager immediately.
• Correct substandard acts or conditions within area of control.
• Use and maintain appropriate personal protective equipment (PPE) as prescribed by the company program(s) or procedure(s).
• Never remove or render ineffective safety guards, devices, or clothing prescribed to be in place or worn.
• Comply with the general rules as prescribed by company program(s) and procedure(s).
• Operate devices or equipment as prescribed by company program(s) and procedure(s).
• Participate in any safety initiatives, teams, or committees.
• Report all injuries or incidents as prescribed by company program(s) or procedure(s) immediately.
• Provide input on developing safety initiatives and plans to eliminate exposures that could cause accidents.
• Do not perform acts that may endanger the safety or well‑being of others.
• Do not engage in any pranks, contests, or rough boisterous behavior.
• Work in compliance with applicable legislative requirements.

Desired Skills and Qualifications

• High school diploma or GED with additional training and 10+ years’ experience in HVAC with technical training certification required.
• Must possess all valid licensing or certifications required by federal, state, provincial, or local governmental laws or regulations for the geographic work area.
• EPA and safety certifications required.
• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories.
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment.
• Proficient at properly starting up, balancing airflow, aligning belts and pulleys on all systems with little to no supervision.
• Proficient at installing a basic duct fitting.
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
• Effective communication skills to resolve customer issues, complaints, or concerns.
• Effective and efficient time‑management and organizational skills.
• Valid driver’s license with an acceptable driving record.
• Available to work flexible hours and on‑call shifts as needed.
• Ability to stand, walk, and climb ladders; maneuver in attics, basements, and crawl spaces to access HVAC units; continually climb, balance, stoop, kneel, crouch, and/or crawl; work in a variety of environmental conditions including hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.
• Ability to safely climb ladders with a 300lb load capacity rated ladder and a 30lb tool belt.
• Natural or corrected vision to see and focus for close, distance, and peripheral vision with normal depth perception.
• Ability to lift up to 75 pounds and to lift and carry items weighing up to 50 pounds.

Compensation and Experience

Annual Compensation Range: $69,000.00 – $88,000.00.

Minimum Experience: 8+ years. Minimum Education: High School Diploma/GED.

EEO Statement

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail].