Service Technician I

2243 Service Experts Heating & AC-NY LLC; United States; On-site; USD 52,000 - 67,000; Full time

Job summary

2243 Service Experts Heating & AC-NY LLC is seeking a skilled HVAC service technician to perform residential and light commercial service and maintenance calls. You will analyze, diagnose, and resolve customer problems in a courteous, professional, timely and accurate manner.

Responsibilities include servicing heating, air conditioning, ventilation and refrigeration equipment, inspecting systems, performing diagnostics, documenting activities on a handheld device, and maintaining safety and

Qualifications

• HVAC experience with technical training certification is required.
• Must have valid licensing or certifications for location.
• EPA and safety certifications are required.
• Proficient with reading wiring diagrams and troubleshooting HVAC systems.
• Able to operate necessary tools and equipment.

Responsibilities

• Performs residential and/or light commercial service and maintenance calls.
• Analyzes, diagnoses and resolves customer problems.
• Inspects equipment and performs diagnostics to identify problems.
• Completes routine maintenance and equipment cleaning.
• Records information on a handheld device and collects payment.
• Communicates with dispatch to report status and availability.
• Delivers excellent customer service and maintains safety standards.

Skills

HVAC servicing

Reading wiring diagrams

Time management

Communication skills

Safety compliance

Customer service

Driving

Physical stamina

Education

High school diploma or GED with HVAC training

Licensing or certification

EPA and safety certifications

Job description

Responsibilities

• Works under minimal supervision to perform residential and/or light commercial service and maintenance calls.
• Analyzes, diagnoses and resolves customer problems in a courteous, professional, timely and accurate manner.
• Diagnoses and performs services on heating, air conditioning, ventilation and refrigeration equipment as well as accessories.
• Inspects equipment and performs diagnostics to identify potential problems and prevent premature and unexpected breakdowns or callbacks.
• Completes routine maintenance and equipment cleaning as needed or required.
• Responsible for delivery and removal of parts and equipment needed to complete service work.
• Uses a hand‑held device to record all required information on customer calls, completes all forms and paperwork neatly, timely and accurately, and collects payment from the customer.
• Communicates with dispatch while on duty to ensure the dispatcher has an accurate status report of activities and availability.
• Delivers excellent customer service and sustains high levels of customer satisfaction.
• Promotes products and services to the customer and calls the Sales and Service Coordinator with specifics on replacement product sales leads generated from the visit.
• Ensures company property, vehicles and tools are used, maintained and properly accounted for.
• Represents the company professionally, honestly and ethically in all business matters and activities.
• Follows standard procedures and processes, ensures the company vehicle is properly stocked, returns defective warranty parts to the branch and orders/replenishes vehicle stock as needed.
• Performs similar or other duties as needed or assigned.
• Maintains regular, reliable attendance.
• Health & Safety: Reports any unsafe acts, conditions or hazards to the direct supervisor/manager immediately; reports any contravention of legislation or company policy, procedure or program; corrects substandard acts or conditions within area of control; uses and maintains appropriate personal protective equipment (PPE) as prescribed; never removes or renders ineffective safety guards, devices or clothing; complies with general rules; operates devices or equipment as prescribed; participates in safety initiatives, teams or committees; reports all injuries or incidents as prescribed; and provides input on developing safety initiatives and plans.

Qualifications

• High school diploma or GED with additional training and 2 to 5 years’ experience in HVAC with technical training certification required.
• Must possess all valid licensing or certification required by federal, state, provincial or local laws or regulations for the geographical work area.
• EPA and safety certifications required.
• Skilled at servicing heating, air conditioning and ventilation equipment as well as related accessories.
• Proficient mechanical aptitude and ability to operate all necessary tools and equipment.
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment.
• Proficient at properly starting up and balancing airflow and aligning belts and pulleys on all systems with little to no supervision.
• Proficient at installing a basic duct fitting.
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers and related equipment with little to no supervision.
• Effective communication skills to resolve customer issues, complaints or concerns.
• Effective and efficient time‑management and organizational skills.
• Valid driver’s license with an acceptable driving record.
• Available to work flexible hours and on‑call shifts as needed.
• Ability to stand, walk, climb ladders and attic stairs and maneuver in attics, basements and crawl spaces to access HVAC units; continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in a variety of environmental conditions, including hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights and congested areas.
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt.
• Natural or corrected vision to see and focus for close, distance and peripheral vision with normal depth perception.
• Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Compensation

• Annual Compensation Range: $52,200.00 – $66,500.00

Equal Opportunity Statement

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.