Service Technician - In-House Suppression

MES Life Safety, LLC; Mattoon (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Salary plus Commission

401(k) with company match

Medical, Dental & Vision insurance

Health Savings Account

Life Insurance

Disability Insurance

Paid Time Off

Paid Holidays

Job summary

MES Life Safety, LLC is seeking a Service Technician to inspect, test, and maintain portable fire extinguishers, support customers in-person, and manage shop inventory. You will perform routine inspections, diagnose issues, and ensure compliance with fire codes while documenting maintenance and repairs for clients and authorities.

The role emphasizes strong customer communication, independent work, and teamwork in a fast-paced shop environment, with opportunities for growth and training.

Qualifications

• High school diploma or equivalent; additional technical certifications or training in portable fire extinguishers is preferred.
• Relevant experience in inspecting and maintaining portable fire extinguishers.
• Knowledge of local fire codes, regulations, and safety standards.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Customer service: Wait On any incoming portable fire extinguisher customers.
• Inspection and testing: Conduct routine inspections and tests to ensure proper functioning. Identify and rectify issues promptly.
• Troubleshooting: Diagnose and troubleshoot problems in all portable fire extinguishers brought into the shop.
• Compliance: Ensure extinguishers comply with fire codes, regulations, and safety standards.
• Documentation: Maintain records of inspections, tests, and repairs; generate reports for clients or authorities.
• Customer Communication: Explain status and provide recommendations to clients.

Skills

Customer service

Inspection & testing

Troubleshooting

Documentation

Communication

Teamwork

Problem-solving

Education

High school diploma

Technical certs in portable fire extinguishers

Tools

HVAC equipment

Hydraulics

Small engine repair

Mechanic/electrician experience

Job description

Description

Established in 2001, MES is the nation’s largest provider of PPE, fire apparatus, uniforms, and services to first responders. With over 25 locations, MES is the most trusted source of equipment and service for firefighters, law enforcement, and EMTs. Our dedicated team of over 300 sales representatives and certified service technicians allows us to bring unparalleled quality and service to our industry. MES supports its customers with innovative digital commerce solutions and a nationwide warehousing system with three strategically located hubs that carry thousands of products representing the best brands on the market.

About Us

MES offers a great work environment, professional development, challenging careers, and competitive compensation. MES is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

MES will only employ those legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a pre-employment screening.

Job Description

The Service Technician is responsible for inspecting, testing, and maintaining portable fire extinguishers, performing daily shop duties to ensure efficient operations, assisting walk-in customers, and managing inventory levels.

Roles and Responsibilities

• Customer Service: Wait On any incoming portable fire extinguisher customers.
• Inspection and Testing: Conduct routine inspections and tests of portable fire extinguishers to ensure proper functioning. Identify and rectify any issues or malfunctions promptly.
• Troubleshooting: Diagnose and troubleshoot problems in all portable fire extinguishers brought into the shop.
• Compliance: Ensure all portable fire extinguishers comply with relevant fire codes, regulations, and safety standards.
• Documentation: Maintain accurate records of inspections, tests, and repairs. Generate reports as needed for clients, authorities, or internal use.
• Customer Communication: Communicate effectively with clients to explain the status of their portable fire extinguishers, address concerns, and provide recommendations for improvements.

Requirements

Required Qualifications

• High school diploma or equivalent; additional technical certifications or training in portable fire extinguishers is preferred.
• Relevant experience in inspecting and maintaining portable fire extinguishers.
• Knowledge of local fire codes, regulations, and safety standards.
• Strong problem-solving and troubleshooting skills.

Preferred Qualifications

• Previous experience servicing and maintaining HVAC equipment/systems, small engine repair, firefighting equipment, work as a mechanic, electrician, or previous experience with hydraulics.
• Familiarity with portable fire extinguisher equipment is a plus, but we will train!

Desired Characteristics

• Strong attention to detail and ability to follow procedures accurately
• Excellent problem-solving skills to troubleshoot technical issues
• Ability to work independently as well as part of a team
• Good communication skills to interact with clients professionally and effectively

Physical Requirements

• Able to lift heavy equipment (up to 50 lbs.)
• Manual dexterity to work with small parts
• Physical fitness and the ability to work in various environments, including confined spaces and heights

Benefits

• Salary plus Commission!
• 401(k) and company matching
• Medical, Dental and vision health insurance
• Health savings account and Flexible Spending account
• Life insurance
• Disability insurance
• Paid time off
• Paid Holidays