Service Technician III - Modera H Street

Mill-Creek-Residential; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

401(k) with employer matching

Paid time off

Job summary

Mill Creek Residential is seeking a Service Technician Level III to maintain apartment community conditions and respond to resident service requests. You will diagnose problems, perform repairs across HVAC, electrical, plumbing, carpentry, and more, and ensure high-quality, timely service while upholding safety and compliance across the site.

The role requires 3-5 years of maintenance experience, strong English communication, and the ability to work with maintenance budgets and vendors.

Qualifications

• High School diploma or equivalent (GED) preferred.
• 3-5 years maintenance technician experience.
• Multi-family housing experience helpful.
• Capacity to read, write, and speak English, with ability to read work instructions and communicate with residents and vendors.
• Accurately take measurements and perform basic arithmetic.
• General computer skills in MS Office and property management software.

Responsibilities

• Organize and perform general maintenance duties per safety standards.
• Respond to repairs (HVAC, electrical, plumbing, carpentry, etc.) and ensure timely completion.
• Inspect vacated apartments and document renovations.
• Inspect grounds and buildings to identify maintenance projects and safety issues.
• Assist in budget preparation and monitor inventory of tools and supplies.
• Promote safe work practices and ensure regulatory compliance.

Skills

English proficiency

Math basics

Microsoft Office

Property management software

Maintenance tools operation

Education

High School diploma or GED

3-5 years maintenance technician experience

Multi-family housing experience

Tools

Microsoft Office

Property management software

Job description

The Service Technician Level III (Sr. Service Technician), maintains the physical condition and appearance of the community. This position is accountable for identifying problems, completing service requests, and making repairs in order to maintain the material and aesthetic condition of the community. The Sr. Service Technician works in accordance with operating and safety standards, ensuring requests and repairs are made in a reliable, timely manner. This leader anticipates and evaluates potential problems then proactively develops plans to counter challenges. The Sr. Service Technician consistently strives to maintain the highest level of attention to the operational needs of the community.
Reports to: Service/Sr. Service Manager has primary oversite of the Maintenance Technician Level III position. The Service/Sr. Service Manager has the responsibility to determine the exact "day-to-day" duties of the Service Technician. Decisions will take into account the Technician's skills, experience, career goals, and how the individual best fits the working requirements of the community. This position may oversee Maintenance Technicians I and II with responsibility for scheduling work assignments and training.

Essential Functions/Responsibilities

• Organize and perform general duties, preventative maintenance, and repairs consistent with Mill Creek Residential operating and safety standards
• Respond to problems with successful repairs: HVAC, electrical, plumbing, appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting, drywall, pools, spa and water features, and trash management systems
• Respond to resident requests in a timely manner, delivering excellent customer service
• Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation
• Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects
• Assist in the preparation of maintenance budgets and monitor a sufficient inventory of tools and supplies
• Promote safe work practices among on-site team
• Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
• Address and complete all other duties as assigned
• Embody the Mill Creek mission, values and brand promise in all that he or she does

Education/Experience

• High School diploma or equivalent (GED) preferred
• 3-5 years maintenance technician experience
• Multi-family housing experience helpful

Skills/Specialized Knowledge

• Capacity to read, write, and speak English, such as, the ability to read and receive and all work instructions, service requests, comprehension of required trainings, understand labels on containers, and verbally communicate with associates, residents and vendors; complete required paperwork on own.
• Accurately take measurements and perform basic arithmetic
• General computer skills in Microsoft Office and property management based software
• Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment and safety devices
• Safely use chemicals, paint, and general cleaning supplies
• Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart

About the Benefits of Joining the Mill Creek Team

• Competitive compensation
• Comprehensive medical, dental, and vision
• Employer-sponsored short- and long-term disability, life, and AD&D insurance
• 401(k) with employer matching
• Paid time off benefits: vacation, sick time, holidays