Service Technician III (Hilo)

Hawaii Gas; Hilo (HI); On-site; USD 56,000 - 79,000; Full time

Job summary

Hawaii Gas in Hilo seeks a Service Technician III to perform skilled tasks in installation, inspection, testing, adjustment, and repair of gas appliances and systems for residential, commercial, and industrial customers.

The role requires approximately 18 months of gas service experience, a valid Class B CDL with HazMat endorsement, and DOT/OSHA/NFPA training. Expect on-site work, safety compliance, and customer interaction.

Qualifications

• Approximately 18 months gas service work experience, with at least 12 months in repair/servicing gas equipment.
• Valid Class B CDL with HazMat endorsement and medical certification; no air brake restrictions.
• Knowledge of NFPA 58/59, safety practices, and ability to use gas testing tools.
• Ability to interact courteously with customers and adhere to company safety policies.
• Proficient with basic computer usage and service reporting.

Responsibilities

• Inspect, test, and repair gas appliances and systems at customer sites.
• Identify leaks using leak detectors and measurement equipment; verify problem resolution.
• Operate service trucks; deliver cylinders and manage related paperwork.
• Respond to gas-related emergencies and perform temporary/ongoing repairs.
• Provide customer guidance on proper operation of appliances.

Skills

Gas service

Customer service

Safe driving

Troubleshooting

Communication

Problem solving

Education

High school diploma

DOT/OSHA/NFPA training courses

CDL Class B with HazMat endorsement

Tools

Leak detector

Manometer

Pressure gauge

Gas detection equipment

Computer

Job description

Job Details

• Job Title: Service Technician III (Hilo)
• Job ID: 2026-6536
• Location: Hilo, US-HI-Hilo
• Address: 945 Kalanianaole St
• Category: Other
• Min: USD 27.12/Hr. – Max: USD 38.13/Hr.
• Location (Site): Hilo

Overview

This position has a progression. PURPOSE STATEMENT: Performs skilled tasks of average difficulty following specific policies/procedures/methods in responding to written/verbal instructions regarding the installation, inspection, testing, adjusting, and repair of all types/models of gas utilization appliances/equipment and systems for residential/commercial/industrial users.

Responsibilities

1. Performs all the job duties of a less complex nature of a Service Technician II to include inspecting and testing appliances, equipment and associated systems on customers premises and fixing the problem. Uses human senses, leak-detecting solution, and gas detection or measurement equipment such as leak detector, manometer, pressure gauge to detect problem and to verify that the problem has been corrected.
2. Locks, unlocks, reads, changes, and removes meters; initiates plugged service. Delivers cylinders as directed. Investigates high bill complaints and completes service orders as to work performed. Collects money on C.O.D. orders and plug meter orders; properly accounts for revenues collected and delivers money to designated employee.
3. Functions as a first responder in gas-related situations such as fires, leaks, broken pipes, explosion. Performs necessary emergency repairs and applies stopper when necessary. Stands-by at the site, when necessary, until properly relieved by appropriate personnel.
4. Provides and extends at all times a courteous and tactful demeanor when dealing with all customers or the public. Advises or instructs consumer in the proper and efficient operation of their appliances/equipment.
5. Drives service truck and maintains necessary truck supplies and equipment.
6. Performs clerical/administrative duties such as preparing reports, inputting data into the computer.
7. Works in a safe and responsible manner. Complies with and where required enforces all safety rules, regulations and practices in effect and established/adopted by the Company. Cooperates in the fullest in the promotion of safety, safe work habits, and good housekeeping to include the reporting and rectifying, as qualified, any unsafe conditions or act. Maintains all EH&S training on a current basis.
8. Performs as Tank Truck Driver, Installer 1/C, Tanker Driver, Cylinder Driver or Meter Reader as required; receives appropriate higher grade in accordance with the C.B.A.
9. Performs related and other work as required and/or directed.

Other Functions/Responsibilities

1. Performs all other related duties as instructed by supervisor/manager.

Qualifications

Education/Certification/License:

• Preferably a high school graduate with technical schooling.
• Completed all required Department of Transportation (DOT) Federal/State, OSHA Federal/State and NFPA courses or programs.
• Must maintain at least minimum passing scores per regulations, for all recurring Federal/State and NFPA courses or programs.
• Must possess a valid Class B, CDL license with Hazardous Material endorsement, with no restrictions on air brakes or transmission type, and valid Medical Examiner's Certificate per 49 CFR 391.41 through 391.49 and appropriate clearance certificate such as TWIC.
• Satisfactory completion of in-house Service Technician Training and Field Evaluation; must pass continuing refresher courses.

• Experience: Approximately 18 months gas service work experience, not less than one year of which must have been in the repair and servicing of gas equipment/appliances/controls. May be reduced at management's discretion for exceptional ability and skills.
• Must have demonstrated ability to effectively perform the work requirements and to deal tactfully and courteously with customers.
• Must be a safe and competent driver, cognizant of all traffic laws and have a clean traffic abstract.
• Working knowledge of departmental operating rules, codes (e.g., NFPA 58/59), regulations, standards, and safety practices; proficient in tools, materials, and equipment of the trade; ability to use computer.

• Required Licensure, Certification, Registration or Designation: Must possess a valid Class B CDL with Hazardous Materials endorsement, no restrictions on air brakes/transmission, valid Medical Examiner's Certificate per 49 CFR 391.41 through 391.49, and appropriate clearance such as TWIC.

Supervision

• Under the general supervision of the General Manager, with assignments from the Operations Manager/ Superintendent/ Supervisor or Leadman/Foreman, and service requirements from Office staff.
• Latitude for independent judgment and action within company policy and standards.
• Occasionally supervises a helper; instructs helper/trainee in proper methods and safety practices.

Explanatory Remarks

Employees in the Service Technician III classification are essentially trouble shooters. They effect immediate repairs or repairs of a non-complex nature and, when necessary, temporary repairs or adjustments. The role emphasizes greater knowledge of basic techniques. Progression to Service Technician II depends on vacancy and demonstrated abilities.

Communication/Competency/Skill Requirements

• Flexible and adaptable to changes within the position/department/company.
• Professional and courteous conduct to promote a harmonious working environment.
• Effective professional communication in verbal, written, email, phone, and text.

Working Conditions/Environment/Physical Demands

• Works indoors and outdoors; may crawl under houses and work in confined spaces.
• Exposure to gas fumes ranging from light to heavy; may require gas respirator.
• May work weekends, holidays, and nights including emergency call outs.
• Good physical condition; maintain certification/qualification/license.
• No color blindness or respirator-use restrictions; must have keen sense of smell. No claustrophobia.
• Moderate to heavy physical effort, including moving ranges and appliances.