Service Technician II - Modera Newton

TRL Systems, Inc.; Newton, Northern (MA, KY); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

401k with employer matching

Paid time off

Job summary

Mill Creek Residential is seeking a Service Technician Level II to maintain the community's condition and appearance, identify problems, and perform timely repairs. The role spans HVAC, electrical, plumbing, carpentry, and more, ensuring quality workmanship and safety.

Ideal candidates will have a high school diploma, 1–3 years of maintenance experience, and HVAC/CPO certifications. Strong communication, basic computer skills, and customer service are essential for success in this on-site

Qualifications

• Read, write, and speak English for instructions and documentation.
• Perform basic arithmetic and measurements for tasks and materials.
• Use Microsoft Office and property management software for records and reports.
• Operate common maintenance tools and equipment safely.

Responsibilities

• Assist in organizing and performing general maintenance and repairs per Mill Creek standards.
• Thoroughly inspect vacated apartments, document renovations, and re-inspect units for quality.
• Restore apartments to make-ready status.
• Respond to repair requests across HVAC, electrical, plumbing, carpentry, and related systems.
• Inspect grounds and buildings for safety and maintenance needs.
• Respond to resident requests with timely, courteous service.
• Promote safe work practices on-site.
• Ensure compliance with Federal, State and local laws, including Fair Housing.

Skills

English communication

Basic arithmetic

Maintenance tools

Vehicle operation

Safety compliance

Education

High School diploma or equivalent

HVAC certification

CPO certification

Tools

Microsoft Office

Property management software

Job description

The Service Technician Level II (Service Technician ) maintains the physical condition and appearance of the community. This position is accountable for identifying problems, completing service requests, and making repairs in order to maintain the material and aesthetic condition of the community. The Service Technician Level II works in accordance with operating and safety standards, ensuring requests and repairs are made in a reliable, timely manner. Anticipates and evaluates potential problems. This position strives to maintain the highest level of attention to the operational needs of the community.

Essential Functions/Responsibilities

• Assist in organizing and performing general duties, preventative maintenance, and repairs consistent with Mill Creek Residential operating and safety standards


• Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation


• Routinely perform duties to restore apartments to “make ready” status\\


• Respond to problems with successful repairs: HVAC, electrical, plumbing, appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting, drywall, pools, spa and water features, and trash management systems


• Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects


• Respond to resident requests in a timely manner, delivering excellent customer service


• Promote safe work practices among on-site team


• Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations


• Address and complete all other duties as assigned


• Embody the Mill Creek mission, values and brand promise in all that he or she does

Education and/or Experience

• High School diploma or equivalent (GED) preferred


• 1-3 years’ experience performing maintenance duties


• Multi-Family maintenance experience helpful


• HVAC and CPO certification preferred

Skills/Specialized Knowledge

• Capacity to read, write, and speak English, such as, the ability to read and receive and all work instructions, service requests, comprehension of required trainings, understand labels on containers, and verbally communicate with associates, residents and vendors; complete required paperwork on own.


• Accurately take measurements and perform basic arithmetic


• General computer skills in Microsoft Office and property management based software


• Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment and safety devices


• Safely use chemicals, paint, and general cleaning supplies\\


• Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart

About the Benefits of joining the Mill Creek Team

• Competitive compensation


• Comprehensive medical, dental and vision


• Employer sponsored short and long term disability, Life and ADD insurance


• 401k with employer matching


• Paid time off benefits: Vacation, Sick, Holidays