Service Technician II - Modera Nations

Mill-Creek-Residential; Nashville (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401k with match

Paid time off

Job summary

Mill Creek Residential seeks a Service Technician Level II to maintain the physical condition and appearance of the community, including making repairs and preparing vacated units for new residents. You will identify problems, complete service requests, and ensure safety and quality in all tasks.

Responsibilities include inspecting units, handling HVAC/plumbing/electrical repairs, and maintaining grounds. Strong customer service and adherence to safety standards are essential in this role.

Qualifications

• Must have high school diploma or GED; HVAC/CPO certifications preferred.
• 1–3 years of maintenance experience preferred; multi-family experience helpful.
• Ability to read and interpret work orders and safety instructions.

Responsibilities

• Perform routine maintenance and make repairs per Mill Creek standards.
• Inspect vacated apartments, document renovations, and re-inspect units.
• Restore apartments to make-ready status after turnover.
• Address resident requests promptly with high customer service.
• Ensure safety and compliance with laws and company policies.
• Operate tools and equipment safely and efficiently.

Skills

English proficiency

Math basics

Microsoft Office

Equipment operation

Safety procedures

Education

High School diploma or GED

HVAC certification

CPO certification

Tools

Property management software

Microsoft Office

Job description

The Service Technician Level II (Service Technician – Make Ready) maintains the physical condition and appearance of the community. This position is accountable for identifying problems, completing service requests, and making repairs in order to maintain the material and aesthetic condition of the community. The Service Technician Level II works in accordance with operating and safety standards, ensuring requests and repairs are made in a reliable, timely manner. Anticipates and evaluates potential problems. This position strives to maintain the highest level of attention to the operational needs of the community.

Essential Functions/Responsibilities

• Assist in organizing and performing general duties, preventative maintenance, and repairs consistent with Mill Creek Residential operating and safety standards
• Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation
• Routinely perform duties to restore apartments to “make ready” status\
• Respond to problems with successful repairs: HVAC, electrical, plumbing, appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting, drywall, pools, spa and water features, and trash management systems
• Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects
• Respond to resident requests in a timely manner, delivering excellent customer service
• Promote safe work practices among on-site team
• Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
• Address and complete all other duties as assigned
• Embody the Mill Creek mission, values and brand promise in all that he or she does

Education and/or Experience

• High School diploma or equivalent (GED) preferred
• 1-3 years’ experience performing maintenance duties
• Multi-Family maintenance experience helpful
• HVAC and CPO certification preferred

Skills/Specialized Knowledge

• Capacity to read, write, and speak English, such as, the ability to read and receive and all work instructions, service requests, comprehension of required trainings, understand labels on containers, and verbally communicate with associates, residents and vendors; complete required paperwork on own.
• Accurately take measurements and perform basic arithmetic
• General computer skills in Microsoft Office and property management based software
• Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment and safety devices
• Safely use chemicals, paint, and general cleaning supplies\
• Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart

About the Benefits of joining the Mill Creek Team

• Competitive compensation
• Comprehensive medical, dental and vision
• Employer sponsored short and long term disability, Life and ADD insurance
• 401k with employer matching
• Paid time off benefits: Vacation, Sick, Holidays