Service Technician II - Modera Nations

Laphcc; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Mill Creek Residential is seeking a Service Technician Level II to maintain the physical condition and appearance of our community. You will identify problems, complete service requests, and perform repairs to uphold safety and quality standards.

Strong communication, basic math, and proficiency with MS Office and PM software will help you deliver timely make-ready renovations and outstanding resident service while complying with all laws and safety policies.

Qualifications

• Read, write and speak English; understand work instructions and safety trainings.
• Accurately take measurements and perform basic arithmetic.
• Proficient with Microsoft Office and property management software.
• Experience with maintenance duties and safety compliance is preferred.

Responsibilities

• Assist in organizing and performing general duties, preventative maintenance, and repairs consistent with operating and safety standards
• Thoroughly inspect vacated apartments, document renovations, and re-inspect units for quality
• Routinely perform duties to restore apartments to make ready status
• Address repairs across HVAC, electrical, plumbing, carpentry, and related systems
• Inspect grounds and buildings to ensure safety and coordinate maintenance projects
• Respond to resident requests with timely, excellent customer service
• Promote safe work practices on-site and ensure regulatory compliance
• Complete other duties as assigned and reflect Mill Creek values

Skills

English proficiency

Communication

General math

Customer service

Safety awareness

Education

High School diploma or GED

Tools

Microsoft Office

Yardi

Job description

At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don't meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.

The Service Technician Level II (Service Technician – Make Ready) maintains the physical condition and appearance of the community. This position is accountable for identifying problems, completing service requests, and making repairs in order to maintain the material and aesthetic condition of the community. The Service Technician Level II works in accordance with operating and safety standards, ensuring requests and repairs are made in a reliable, timely manner. Anticipates and evaluates potential problems. This position strives to maintain the highest level of attention to the operational needs of the community.

Essential Functions/Responsibilities

• Assist in organizing and performing general duties, preventative maintenance, and repairs consistent with Mill Creek Residential operating and safety standards
• Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation
• Routinely perform duties to restore apartments to "make ready" status\
• Respond to problems with successful repairs: HVAC, electrical, plumbing, appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting, drywall, pools, spa and water features, and trash management systems
• Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects
• Respond to resident requests in a timely manner, delivering excellent customer service
• Promote safe work practices among on-site team
• Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
• Address and complete all other duties as assigned
• Embody the Mill Creek mission, values and brand promise in all that he or she does

Education and/or Experience

• High School diploma or equivalent (GED) preferred
• 1-3 years' experience performing maintenance duties
• Multi-Family maintenance experience helpful
• HVAC and CPO certification preferred

Skills/Specialized Knowledge

• Capacity to read, write, and speak English, such, the ability to read and receive and all work instructions, service requests, comprehension of required trainings, understand labels on containers, and verbally communicate with associates, residents and vendors; complete required paperwork on own.
• Accurately take measurements and perform basic arithmetic
• General computer skills in Microsoft Office and property management based software
• Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment and safety devices
• Safely use chemicals, paint, and general cleaning supplies\
• Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart

About the Benefits of joining the Mill Creek Team

• Competitive compensation
• Comprehensive medical, dental and vision
• Employer sponsored short and long term disability, Life and ADD insurance
• 401k with employer matching
• Paid time off benefits: Vacation, Sick, Holidays

Mill Creek is an Equal Opportunity Employer