Service Technician II - Modera Natick Center

Laphcc; Natick (MA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental and vision insurance

401k with employer matching

Paid time off

Equal opportunity employer

Job summary

Mill Creek Residential is seeking a Service Technician Level II (Make Ready) to maintain the physical condition and appearance of our community and respond to repairs. You will identify problems, complete service requests, and ensure work meets safety and quality standards.

Responsibilities include inspecting vacated apartments, documenting renovations, and restoring units to make-ready status, with HVAC, electrical, plumbing, and general carpentry tasks as needed.

Qualifications

• High School diploma or equivalent (GED) preferred.
• 1–3 years' experience performing maintenance duties.
• Multi-Family maintenance experience helpful.
• HVAC and CPO certification preferred.

Responsibilities

• Assist in organizing and performing general maintenance, preventative tasks and repairs per safety standards.
• Inspect vacated apartments, document renovations, and re-inspect units for quality and presentation.
• Routinely perform make-ready duties to restore apartments.
• Respond to problems with repairs across HVAC, electrical, plumbing, appliances, carpentry and related systems.
• Inspect community grounds and buildings to ensure safety and identify projects.
• Respond to resident requests in a timely manner with excellent customer service.
• Promote safe work practices among on-site team and ensure compliance with laws.

Skills

Maintenance

HVAC

Electrical

Plumbing

Customer service

Education

High School diploma or equivalent

Tools

Microsoft Office

Property management software

Maintenance tools

Job description

At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don't meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.

The Service Technician Level II (Service Technician – Make Ready) maintains the physical condition and appearance of the community. This position is accountable for identifying problems, completing service requests, and making repairs in order to maintain the material and aesthetic condition of the community. The Service Technician Level II works in accordance with operating and safety standards, ensuring requests and repairs are made in a reliable, timely manner. Anticipates and evaluates potential problems. This position strives to maintain the highest level of attention to the operational needs of the community.

Essential Functions/Responsibilities

• Assist in organizing and performing general duties, preventative maintenance, and repairs consistent with Mill Creek Residential operating and safety standards
• Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation
• Routinely perform duties to restore apartments to "make ready" status\
• Respond to problems with successful repairs: HVAC, electrical, plumbing, appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting, drywall, pools, spa and water features, and trash management systems
• Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects
• Respond to resident requests in a timely manner, delivering excellent customer service
• Promote safe work practices among on-site team
• Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
• Address and complete all other duties as assigned
• Embody the Mill Creek mission, values and brand promise in all that he or she does

Education and/or Experience

• High School diploma or equivalent (GED) preferred
• 1-3 years' experience performing maintenance duties
• Multi-Family maintenance experience helpful
• HVAC and CPO certification preferred

Skills/Specialized Knowledge

• Capacity to read, write, and speak English, such, the ability to read and receive and all work instructions, service requests, comprehension of required trainings, understand labels on containers, and verbally communicate with associates, residents and vendors; complete required paperwork on own.
• Accurately take measurements and perform basic arithmetic
• General computer skills in Microsoft Office and property management based software
• Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment and safety devices
• Safely use chemicals, paint, and general cleaning supplies\
• Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart

About the Benefits of joining the Mill Creek Team

• Competitive compensation
• Comprehensive medical, dental and vision
• Employer sponsored short and long term disability, Life and ADD insurance
• 401k with employer matching
• Paid time off benefits: Vacation, Sick, Holidays

Mill Creek is an Equal Opportunity Employer