Service Technician II (EPA)

Progress Residential®; Walker (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Progress Residential in the United States seeks a Service Technician II to oversee property assets and ensure resident satisfaction. You will diagnose and repair HVAC, electrical, plumbing, carpentry, drywall, and appliance issues while supporting make-readies and preventive maintenance across our single-family homes, collaborating with the Community and Service Managers.

Reliable, hands-on skills and a safety-first mindset are essential.

Qualifications

• Two+ years of general maintenance and safety experience.
• EPA 608 Type I certification required or pending.
• Must provide own industry-specific hand tools.

Responsibilities

• Prioritize work orders with guidance and complete maintenance tasks.
• Repair HVAC, electrical, plumbing, carpentry and drywall as needed.
• Assist with make-readies and preventive maintenance.
• Maintain safety and the security of all tools.
• Respond to resident requests and on-call duties.
• Assist with safety inspections and compliance.

Skills

Maintenance experience

OSHA safety knowledge

Basic electrical/plumbing knowledge

Customer service mindset

Education

High School diploma (preferred)

EPA 608 Type I Certification

Job description

Your career has a home here.Ready to make an impact with a dynamic, forward-thinking company?

As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people‑first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.

Why join Progress?

As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.

Position Summary

The Service Technician II is responsible for assisting with oversight of the physical assets and ensuring customer satisfaction. This position will diagnose problems and make repairs in areas such as HVAC, electrical, plumbing, carpentry, dry wall, interior and exterior structural, appliances, and assist with apartment make‑readies. This position also assists with preventive maintenance and construction or rehabilitation projects for the property. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

Essential Job Functions

• Uses industry‑specific technology to establish priorities with daily assistance from Community Manager and Service Manager.
• Completes maintenance requests, replacements, and upkeep within company standards including exterior grounds and common areas of the property, performing only HVAC electrical component repair and assisting with make read‑ies as needed.
• Assists with the identification and correction of hazardous community conditions and liabilities and reports hazards to Community Manager and Service Manager.
• Assist in ensuring that established preventive maintenance programs are followed and documented per BH program guidelines.
• Responsible for the maintenance and security of all property‑issued tools.
• Post notices and other community communication, if applicable.
• Shares on‑call responsibilities, including inclement weather conditions, with the maintenance team. Responds to resident requests per company standards.
• Understands and complies with Occupational Safety & Health Administration (OSHA) and all other safety requirements. Knowledge of federal, state, and local code and internal policies, initiatives and systems regarding maintenance.
• Other duties as assigned.

Minimum Qualifications/Skills

• Minimum of two years of general maintenance and safety experience.
• Intermediate computer skills, including industry specific technology required to perform job functions.
• Regularly performs manual, task‑oriented work under direct supervision.
• High School diploma – preferred.
• Required Certifications: EPA section 608 Type I – Appliance
• Working knowledge of basic appliance repairs.
• Required to provide own (industry specific) hand tools.

Work Schedule: Monday‑Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including "on-call" and/or participate in a rotating "on-call" schedule as needed to meet business needs.

Physical Requirements/Environment

• Lifting up to 50 pounds.
• Full range of motion with upper and lower body. Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs.
• Ability to work with both hands for frequent grasping and manipulation.
• Push or pull items and reaching overhead.
• Operation of a motor vehicle onsite, if applicable.
• Exposure to all weather conditions.

What You Can Expect From Us

• Competitive Compensation - Including performance‑based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all‑inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

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