Service Technician

Progress Residential, L.P.; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Paid time off

Learning & development

Inclusive culture

Job summary

Progress Residential is seeking a Service Technician III to support maintenance, make-readies and preventive tasks across our single-family rental homes. The role emphasizes safety, customer service, and professional conduct while maintaining tools and inventory.

You will respond to service requests, perform HVAC and appliance repairs, assist with move-ins, and coordinate with the Service Manager to ensure property readiness and timely repairs.

Qualifications

• Minimum of three years of progressive maintenance and safety experience.
• Intermediate computer skills, including industry-specific technology.
• Regularly performs manual, task-oriented work under minimal supervision.
• High School diploma – preferred.
• Required Certifications: EPA section 608 Type I – Appliance, Type II – HVAC or Universal.
• Working knowledge of basic appliance repairs.
• Basic knowledge of HVAC repairs.
• Must provide own hand tools.

Responsibilities

• Use industry technology to prioritize and respond to service requests.
• Complete maintenance, repairs, and make-readies per standards.
• Identify and report hazardous conditions to managers.
• Ensure preventive maintenance programs are implemented and documented.
• Maintain tool security and inventory.
• Post notices and communicate with residents as needed.
• Assist with make-readies and supply/equipment planning.
• Oversee operations in the manager's absence.
• Share on-call duties and respond to resident requests.
• Follow OSHA and safety policies and codes.
• Other duties as assigned.

Skills

Maintenance experience

Computer skills

Task prioritization

Education

High School diploma

Preferred

Tools

EPA 608 Type I/II or Universal

Job description

Your career has a home here.

Ready to make an impact with a dynamic, forward-thinking company?

As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.

Why join Progress?

As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.

Position Summary:

The Service Technician III is responsible for assisting and oversight of the physical assets, general maintenance repairs, apartment make-readies, and preventive maintenance and construction or rehabilitation projects for the property. Responsible for assisting in maintaining adequate inventory of supplies for repairs. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

Essential Job Functions:

• Uses industry-specific technology to establish priorities and responds to service requests and assists in monitoring the completion of service requests within company standards.

• Completes maintenance requests, replacements, and upkeep within company standards including exterior grounds and common areas of the property, performing HVAC repair, appliance repair, and assisting with make readies as needed.

• Assists with the identification and correction of hazardous community conditions and liabilities and reports hazards to the Community Manager and Service Manager.

• Assist in ensuring that established preventive maintenance programs are implemented, followed and documented per BH program guidelines.

• Responsible for the maintenance and security of all property-issued tools.

• Post notices and other community communication, if applicable.

• Works with the office team and/or Service Manager to assist with determining weekly apartment make-ready schedules.Ensures all repairs/replacements/cleaning is completed as necessary for apartments to be move-in ready. Assists with determining supply and equipment needs.

• Oversees maintenance operations and staff in the absence of the Service Manager.

• Shares on-call responsibilities, including inclement weather conditions, with the maintenance team. Responds to resident requests per company standards.

• Understands and complies with Occupational Safety & Health Administration (OSHA) and all other safety requirements. Knowledge of federal, state, and local code and internal policies, initiatives and systems regarding maintenance.

• Other duties as assigned.

Minimum Qualifications/Skills:

• Minimum of three years of progressive maintenance and safety experience.

• Intermediate computer skills, including industry-specific technology required to perform job functions.

• Regularly performs manual, task-oriented work under minimal supervision and prioritizes tasks.

• High School diploma – preferred.

• Required Certifications: EPA section 608 Type I – Appliance, Type II – HVAC or Universal

• Working knowledge of basic appliance repairs.

• Basic knowledge of HVAC repairs.

• Required to provide own (industry-specific) hand tools.

Work Schedule:

Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including “on-call” and/or participate in a rotating “on-call” schedule as needed to meet business needs.

Physical Requirements/Environment:

• Lifting up to 50 pounds.

• Full range of motion with upper and lower body. Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs.

• Ability to work with both hands for frequent grasping and manipulation.

• Push or pull items and reaching overhead.

• Operation of a motor vehicle onsite, if applicable.

• Exposure to all weather conditions.

What you can expect from us:

• Competitive Compensation - Including performance-based bonuses that reward your contributions.

• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.

• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.

• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.

• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

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