Service Technician II

Progress Residential; Nashville (TN); On-site; USD 28,000 - 41,000; Full time

Job summary

Progress Residential is seeking a Service Technician II to inspect, troubleshoot, and repair systems across our single-family homes. You will perform preventative maintenance, respond to service requests, and ensure residency safety and satisfaction.

The role requires HVAC certification, EPA certification, and strong communication skills to interact with residents and contractors while maintaining quality service.

Qualifications

• High school diploma or equivalent required.
• HVAC Certification preferred.
• EPA Certification Required.
• Minimum 3 years’ experience in general service and maintenance.
• Valid Driver’s License in the working state.
• Experience repairing residential appliances is a plus.

Responsibilities

• Inspect, troubleshoot and repair systems in Progress Residential single-family homes.
• Perform preventative maintenance and respond to service requests.
• Diagnose HVAC, plumbing, electrical, and appliance issues.
• Ensure safety compliance with EPA/OSHA regulations.
• Interact professionally with residents and contractors.

Skills

Strong organizational skills

Communication skills

People-skills

Education

High school diploma or equivalent

HVAC Certification

EPA Certification

Tools

Microsoft Office

Handheld computer

Job description

Your career has a home here.Ready to make an impact with a dynamic, forward-thinking company?As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work.Why join Progress?As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.Want to learn more?Text “ProgressJobs” to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time.Job DescriptionPosition Summary:The Service Technician II is a key associate in providing an outstanding customer experience while providing cost and expense controls. The Service Technician II works on the Property Management team to inspect, troubleshoot and repair various systems and components in our Progress Residential single family homes. Additional residential maintenance and repairs are required as needed.Essential Functions:Ability to quickly assess the situation and determine the appropriate steps necessary to resolving the service requests while providing outstanding customer service and being an ideal representative of Progress ResidentialPerform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement, and modifications of equipment or systems as needed or requested by customers, involving the following daily:Electrical, plumbingAppliancesWater irrigation systemsStairs, gates, fences, patios, railingsTile, carpet, and flooringRoofing, gutters, fastenersInterior/exterior lights and ceiling fansFireplaces and Gas fixturesShutters, doors, cabinets, windows, sliding glass doors and locksLeaksDrywall and PaintingPool areas, tile, hot tub/spa, pool furnitureOther Service areas as requiredDiagnose and troubleshoot basic HVAC items to include, thermostat, batteries and filtersReport all major repairs or replacements prior to any expenditure of fundsMust be always aware of the condition of the property and take immediate steps to correct any unsafe conditionConducts all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)Ensures all workplace safety standards and practices are upheldCompletes service requests in a professional timely mannerMaintains regular attendance and excellent punctualityMust be always aware of the condition of the property and take immediate steps to correct any unsafe conditionFollow Fleet vehicle maintenance schedule and keep an organized and clean vehicle/workspaceMaintains regular attendance and excellent punctualityThis role is considered Safety Sensitive and full compliance with all Fleet policies and procedures must be always adhered toQualifications:High school diploma or equivalent requiredTechnical College or Trade Program with HVAC Certification is preferredMust have a valid Driver’s License in the working stateMinimum of 3 years’ experience in general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.)Required equipment - Employee must have their own tools required to perform ongoing service in residential environmentEPA Certification RequiredMinimum 2 years’ experience repairing all makes & models of residential appliances in customers’ homes preferredAbility to maintain, inspect, diagnose and troubleshoot typical issues and then repair or replace defective equipment or components on standard household appliances is preferredAbility to install all makes & models of residential appliances preferredAvailable for on-call Service, weekends and evenings as neededPrevious experience in either the single-family or multi-family rental industry preferredMust possess ability to work and cope well under pressure, meet multiple and sometimes competing and tight deadlinesAbility to interact with residents, and vendors/contractors tactfully and professionallyStrong organizational skills, communication and people-skillsTypical Physical Demands - Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with easeMust be knowledgeable of all pertinent laws and EPA and OSHA regulationsWorking knowledge of Microsoft Office software and working proficiency with handheld computer (i.e., Smartphone, iPad is preferredHonest, ethical and handles things in confidential mannerWhat you can expect from us:Competitive Compensation - Including performance-based bonuses that reward your contributions.Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.Employment with Progress Residential is conditional on a satisfactory background and drug screen.Progress Residential is a proud Equal Opportunity employer, m/f/d/v.Privacy Policy