Service Technician II

ZipRecruiter; Los Angeles (CA); On-site; Full time

Job summary

A leading property management company is seeking a Service Technician II to maintain community standards and ensure tenant satisfaction. This role involves routine maintenance, inspections, and customer service, contributing to a vibrant living environment. Join a team that values diversity and offers growth opportunities in property management.

Benefits

Comprehensive medical, dental, vision, and RX plans

PTO including holidays and volunteer days

401k match up to 4%

Tools provided

Tuition reimbursement

Employee housing discount

Qualifications

• 2+ years of experience in residential property maintenance.
• Valid driver's license required.

Responsibilities

• Perform routine maintenance on appliances, HVAC, plumbing, and safety equipment.
• Inspect and prepare vacated apartments for new residents.
• Respond to service requests professionally and efficiently.

Skills

Customer Service

Problem Solving

Teamwork

Education

HVAC Certification

Job description

Job Description

About Prime: Prime Residential is an established owner and operator of more than 19,000 multifamily apartments and townhomes, providing appealing amenities and superior customer service in some of the most sought-after locations along the West Coast. We are committed to maintaining a richly diverse and inclusive company culture where all people feel welcomed and valued.

Property Details: Fountain Park has 112 units and is located in Canoga Park, CA

Schedule: Tuesday through Saturday, including participation in an on-call rotation (required)

Target Pay: $29.15 per hour

Role Overview: As a Service Technician II, you will be responsible for maintaining our community by completing maintenance requests promptly and preparing vacant apartments for new residents. This role ensures the community's cleanliness, aesthetic appeal, and functionality, meeting Prime’s standards of excellence. Your work plays a crucial role in maintaining the community's appearance and safety, significantly impacting first impressions for residents and prospects.

Who You Are:

• Technically proficient in residential property maintenance with a hands-on approach and high standards.
• Detail-oriented problem solver with ownership of your work and good decision-making skills.
• Proficient in customer service, staying calm and professional in all interactions.
• Punctual and determined professional eager to grow in property management.
• Team player who values customer service and building strong relationships.

Key Responsibilities:

• Diagnose and perform routine maintenance on appliances, building exteriors, doors, locks, electrical systems, flooring, landscaping, HVAC (with proper certification), plumbing, pools, and safety equipment.
• Prepare and update reports, work orders, and trackers.
• Inspect and prepare vacated apartments for new residents, ensuring they meet market-ready standards.
• Perform routine fire and life safety inspections and annual unit inspections.
• Maintain accurate records of preventative maintenance, service requests, and apartment readiness through our mobile application.
• Respond to inquiries and service requests professionally and efficiently.
• Ensure the community is free of unsafe conditions and address any issues promptly.
• Be familiar with utility cut-offs and property layout maps.
• Keep the community grounds clean and report any service needs.
• Maintain inventory of spare parts and materials, ensuring readiness for repairs.

Requirements:

• 2+ years of related experience in residential property maintenance (painting, appliance repair, plumbing, HVAC, etc.)
• Valid driver’s license for operating community vehicles and/or golf carts.
• Able to participate in the shared, mandatory on-call rotation.
• Multi-family housing experience preferred.
• HVAC certification required.

What We Offer:

• Generous benefits including comprehensive medical, dental, vision, and RX plans.
• PTO: Standard PTO plus 11 company holidays, 2 floating holidays, 1 birthday day-off, and 1 volunteer day-off.
• Retirement plan with 401k match up to 4%.
• Tools provided: Service team members are supplied with tool kits.
• Career growth opportunities through Prime Academy, including foundational skills, technical skills, leadership training, and more.
• Tuition reimbursement for continuous learning.
• Employee housing discount at Prime Residential properties.

Join Our Team: If you are dedicated to maintenance excellence and customer service, we would love to hear from you! Apply now to contribute to our vibrant community.

Privacy Notice: https://www.primegrp.com/ccpa

At Prime Residential, we celebrate diversity and support our employees, business, and community. Prime is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We comply with all fair employment practices regarding citizenship and immigration status, and consider qualified applicants with arrest and conviction records in accordance with applicable laws.

Compensation Philosophy: The pay range reflects our expectations for this role, based on experience, education, skillset, and location. Actual compensation will be determined individually.