Service Technician II

Birge & Held; Denver (CO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

18 days of PTO per year

Volunteer Paid Time Off

401(k) plan with employer contributions

Monthly phone stipend

Tuition reimbursement for career growth

Job summary

Birge & Held is seeking a Service Technician II in Denver, Colorado. This role focuses on ensuring maintenance, functionality, and appearance of community assets, requiring strong technical skills and timely response to service requests.

The ideal candidate needs a minimum of two years in apartment maintenance, EPA certification for refrigerant handling, and the ability to perform various repairs and maintenance tasks effectively. Join us and benefit from a supportive work culture and competitive compensation!

Qualifications

• Minimum of two years' experience in apartment maintenance or related field.
• Refrigerant handling certification required or willingness to obtain upon hire.
• Experience with residential property maintenance is a plus.

Responsibilities

• Ensure overall maintenance and functionality of community assets.
• Conduct inspections for cleanliness and safety.
• Complete work orders promptly and keep communication with the team.

Skills

Technical Skills

Oral Communication

Attention to Detail

Education

EPA Certification

HVAC Certification

Tools

Power Tools

Hand Tools

Job description

Position Overview

The Service Technician II is responsible for ensuring the overall maintenance, functionality, and appearance of the community’s physical assets. This role requires a strong technical skillset, timely completion of service requests, and collaboration with team members to deliver a high-quality resident experience. The person will report directly to the Operations Manager.

Key Responsibilities

Compliance and Professional Standards

• Conduct all work in alignment with company policies, procedures, and applicable laws, including Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws.
• Maintain a professional, courteous, and helpful demeanor with residents, team members, and vendors.

Property Maintenance and Repairs

• Inspect buildings and common areas to ensure cleanliness, safety, and visual appeal.
• Perform repairs and maintenance on HVAC units, mechanical and electrical equipment, plumbing fixtures, structural elements, and community grounds.
• Repair serviceable items such as appliances, plumbing, and electrical systems across B&H communities.
• Ensure unit turnovers are completed within five (5) working days unless otherwise directed by the Operations Manager.

Work Order Execution and Task Coordination

• Complete assigned work orders promptly, requesting support and reporting any delays or issues.
• Provide daily updates on progress and coordinate tasks with operations staff and maintenance teams.
• Standard expectations include completion of work orders within 48 hours (excluding emergencies) and unit turns within seven working days, unless directed otherwise by the Operations Manager.

Grounds and Site Management

• Maintain community grounds to ensure a clean, safe, and welcoming environment.
• Oversee the day-to-day maintenance of the assigned B&H portfolio.
• Provide assistance to other B&H assets as needed to drive broader company goals and operational success.

Administrative and Reporting Duties

• Complete and submit required forms, reports, and documentation in an accurate and timely manner.
• Participate in other related responsibilities as assigned by the Service Manager.

On-Call and Emergency Response

• Participate in the on-call rotation to respond to after-hours maintenance emergencies as needed.

Education, Experience, and Skills

• Minimum of two (2) years of demonstrated success in apartment maintenance, construction, or a related field.
• EPA certification required for refrigerant handling, or willingness to obtain certification upon hire.
• HVAC certification, preferred.
• For positions that require travel between properties, a valid driver’s license and reliable transportation are required.
• Above average oral communication skills.
• Provide your own hand tools including but not limited to power drills, impacts, and all non-powered hand tools.
• Able to operate all necessary tools to perform the essential functions of the position.
• Experience in residential property maintenance is beneficial.
• Working knowledge of OSHA standards and other environmental safety standards.
• Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work.
• Able to multi-task and prioritize work orders.
• Exhibit strong attention to detail.
• Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demand.
• Able to think logically to troubleshoot, analyze situations, and make sound business decisions.
• Able to perform a variety of duties in all types of weather.
• Able to lift, push, and pull up to 75 pounds.
• Smartphone preferred for work purposes.

What We Offer

• Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year, 12 full days and two half-day holidays, a floating holiday, and birthday holiday. Veterans receive Veterans Day as a paid day off.
• Volunteer Paid Time Off (PTO) of 8 hours each year to support a cause or organization of your choice.
• Supportive leave benefits: up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Monthly commission opportunities and additional quarterly bonuses based on site-specific KPIs.
• Exclusive employee discounts at Birge & Held properties.
• Wellness program with up to $25 monthly gym membership reimbursements and access to certified health coaches.
• Competitive dental, vision, and comprehensive medical plans with online benefits management tools.
• 401(k) plan with competitive employer contributions.
• Automatic enrollment in company-paid basic life insurance with optional supplemental life, LTD, STD, and critical illness insurance.
• Monthly phone stipend up to $50 to cover mobile service costs.
• Talent Development team and tuition reimbursement program for career growth.
• Recognition as one of the Top Workplaces in the USA.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.