Service Technician II

Birge & Held; Westfield (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Generous paid time-off policy

Volunteer Paid Time Off

Monthly commission opportunities

Exclusive employee discounts

401(k) plan with employer contributions

Job summary

Birge & Held is seeking a Service Technician I in Westfield, Indiana, responsible for supporting daily maintenance operations for apartment communities.

This role includes tasks such as performing repairs, inspections, and ensuring resident satisfaction while adhering to company standards. Ideal candidates should have relevant technical training, HVAC knowledge, and strong communication skills. The position also offers generous PTO and a robust wellness program.

Qualifications

• Formal technical training and/or equivalent job experience in heating and air conditioning preferred.
• EPA certification for refrigerant handling preferred or willingness to obtain certification.
• Experience in residential property maintenance is beneficial.

Responsibilities

• Support daily maintenance operations to ensure resident satisfaction.
• Inspect buildings and common areas for cleanliness and safety.
• Coordinate and complete tasks in line with departmental priorities.

Skills

Basic repairs and maintenance

HVAC knowledge

Communication skills

Education

Formal technical training or equivalent experience

EPA certification (preferred)

HVAC certification (preferred)

Tools

Hand tools

Smartphone

Job description

Birge & Held is committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

Position Overview

The Service Technician I is responsible for supporting the daily maintenance operations of an apartment community to ensure resident satisfaction, property functionality, and compliance with company standards. This role is essential to Birge & Held’s continued success and reports directly to the Operations Manager.

Regulatory and Policy Compliance

• Conduct all business in accordance with company policies, Fair Housing regulations, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws.

Maintenance And Repair Responsibilities

• Inspect buildings and common areas to assess cleanliness, safety, and overall property condition.
• Perform basic repairs and maintenance of HVAC units, electrical systems, mechanical equipment, plumbing fixtures, and structural facilities.
• Complete all assigned work orders within 48 hours, unless an emergency requires immediate action.
• Ensure unit turnovers are completed within five (5) working days unless otherwise directed by the Operations Manager.
• Perform on‑site work to preserve and enhance asset appearance and functionality.

Team Coordination and Communication

• Provide daily progress updates and communicate frequently with the operations team.
• Coordinate and complete tasks in alignment with broader departmental priorities.
• Maintain a professional, respectful, and courteous demeanor with residents, prospective residents, team members, and vendors.
• Assist in ensuring a positive resident experience through timely service and proactive maintenance.

Grounds and Facility Support

• Maintain the cleanliness and safety of grounds and common areas.
• Support seasonal tasks such as snow removal, landscaping, and debris cleanup to ensure curb appeal.
• Oversee the day‑to‑day maintenance of the assigned B&H portfolio.
• Provide assistance to other B&H assets as needed to drive broader company goals and operational success.

Administrative and On‑Call Duties

• Complete and submit required administrative documentation accurately and on time.
• Participate in the maintenance on‑call rotation to handle after‑hours emergencies.
• Perform other duties as assigned by the Service Manager.

Education, Experience, and Skills

• Formal technical training and/or equivalent job experience in heating and air conditioning, preferred.
• EPA certification for refrigerant handling, preferred or willingness to obtain certification upon hire.
• HVAC certification, preferred.
• For positions that require travel between properties, a valid driver’s license and reliable transportation are required.
• Working knowledge of OSHA standards and other environmental safety standards.
• Provide your own hand tools including power drills, impacts, and all non‑powered hand tools.
• Able to operate all necessary tools to perform the essential functions of the position.
• Experience in residential property maintenance is beneficial.
• Above‑average oral communication skills.
• Must be self‑motivated, able to complete assigned tasks and negotiate competitive pricing of supplies and contracted work.
• Able to multi‑task and prioritize work orders.
• Exhibit strong attention to detail.
• Able to perform at high levels in a fast‑paced work environment and successfully adapt to changing priorities and work demand.
• Able to think logically to troubleshoot, analyze situations, and make sound business decisions.
• Able to perform a variety of duties in all types of weather.
• Able to lift, push, and pull up to 75 pounds.
• Smartphone preferred for work purposes.

What We Offer

• Maintain work‑life balance with a generous paid time‑off policy including up to 18 days of PTO per year, 12 full days and two half‑day holidays, a floating holiday, your birthday, and Veterans Day for military veterans.
• Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year.
• Supportive leave benefits including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Monthly commission opportunities and additional quarterly bonuses based on site‑specific Key Performance Indicators (KPIs).
• Exclusive employee discounts at Birge & Held properties.
• Robust wellness program with up to $25 in monthly gym membership reimbursements and access to certified health coaches.
• Competitive dental, vision, and comprehensive medical plans with convenient online tools.
• 401(k) plan with competitive employer contributions.
• Automatic enrollment in company‑paid basic life insurance with options for supplemental life, long‑term disability, short‑term disability, and critical illness insurance.
• Monthly phone stipend of up to $50 for mobile service costs.
• Tuition reimbursement program and talent development support.
• Recognition as one of the Top Workplaces in the USA.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.