Service Technician I - Scale

Cross Technologies Inc.; Raleigh (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

company vehicle / gas card

monthly technician bonus plan

medical benefits after 30 days of em­p

401K

ESOP - employee stock ownership plan

3 weeks of PTO

Job summary

Cross Technologies Inc. in Raleigh, NC is seeking a Scale Service Tech Level I to calibrate and repair customer industrial scales. You will work mostly in the field, perform maintenance, and generate Certificates of Calibration for customers using calibration software.

The position requires solid mechanical/electronic skills, a valid driver's license, strong customer service, and a willingness to travel locally. Occasional overtime and weekend hours are expected.

Qualifications

• Strong mechanical, electronic and/or technical background in industrial environment.
• Valid driver’s license and clean driving history.
• Welding and/or concrete knowledge is a plus.
• Strong interpersonal and customer service skills.
• Military service or calibration experience is a plus.

Responsibilities

• Maintenance, calibration and/or repair of Industrial Scales.
• Respond to Call Service (Emergency) to fix and repair customer scales; overtime and weekend hours may be required.
• Consistently maintain good work attendance and productive work ethic.

Skills

Mechanical background

Electronic background

Technical background

Customer service

Education

2 Year Technical Degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Technical Raleigh, NC, US

Technician benefits:

• company vehicle / gas card
• monthly technician bonus plan
• medical benefits after 30 days of employment
• 401K
• ESOP - employee stock ownership plan
• 3 weeks of PTO

Job Summary:

Scale Service Techs Level I work mostly on their own in the field to calibrate and / or repair customer’s industrial scales. Candidates must have strong computer skills, be in good physical condition, enjoy solving technical problems and being part of a team. Upon completion of calibration, the service tech enters data into calibration software and creates a Certificate of Calibration for the customer. They work some overtime and weekend hours.

Essential Functions:

Maintenance, calibration and / or repair of Industrial Scales

Respond to Call Service (Emergency) to fix and repair Customer’s Scales – calls could be during or after working hours. Must be willing to work some overtime and weekend hours – may also include some overnight travel.

Consistently maintain good work attendance and productive work ethic.

Minimum Requirements / Qualifications:

Strong mechanical, electronic and / or technical background in industrial environment

Valid driver’s license and clean driving history required

Welding and/or Concrete knowledge is a plus

Strong interpersonal and customer service skills

2 Year Technical Degree preferred but not required

Military service or calibration experience a plus

Performance driven and customer focused

Local travel, occasional overnights required

Core Competencies:

Commitment to Excellence - Check your work

Customer Relationship Management - communicate with customers to deliver better service

Methodical Approach - troubleshooting

Team Building

Physical Demands of the Position:

Stands greater than four hours at a time

Stoops and bends below knee level 8 – 10 times an hour

Lifts and carries less than 100 pounds repetitively

Climbs stairs more than four times in an eight hour shift

Pushes / pulls objects greater than 25 pounds

Reaches out; Reaches overhead

Repetitively uses feet to walk and to drive