Service Technician I Onsite Technician

Panda Technology; Jacksonville (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading IT support company is seeking a Level 1 Field Technician in Jacksonville, Florida, to provide on-site IT support at client locations. The ideal candidate has over a year of customer-facing IT experience and a strong knowledge of hardware, networking, and Windows OS. Responsibilities include installing, maintaining, and troubleshooting equipment, along with documenting all services. Reliable transportation and a valid driver's license are essential. Flexibility and strong communication skills are required for success in this role.

Qualifications

• 1+ year of IT experience in a customer-facing role.
• Valid driver's license and reliable transportation.
• Ability to lift up to 50 lbs.
• Flexibility to work in a fast-paced environment.

Responsibilities

• Visit client sites to install and troubleshoot hardware.
• Set up workstations and peripherals.
• Document all work and customer interactions.
• Coordinate remote support for escalations.

Skills

Customer service skills

Problem-solving

Interpersonal skills

IT support knowledge

Tools

Windows OS

Networking equipment

Job description

Department: Operations

Reports To: Director of Service Operations

Overview

Panda Technology is hiring a Level 1 Field Technician to provide on-site IT support at client locations in the Miami area. This role is suited for a hands‑on, tech‑savvy individual who enjoys being in the field and solving problems face‑to‑face.

Responsibilities

• Visit client sites to install, maintain, and troubleshoot hardware and networking equipment
• Set up workstations, printers, and other peripherals
• Coordinate with remote support for escalations
• Document all work and customer interactions
• Ensure timely and professional delivery of services

Requirements

• 1+ year of IT experience in a customer‑facing role
• Valid driver's license and reliable transportation
• Basic knowledge of Windows OS, networking, and hardware
• Strong interpersonal and communication skills
• Ability to lift up to 50 lbs and work flexible hours, if needed
• Ability to work effectively in a fast‑paced environment
• Participate in on‑call rotations to provide after‑hours support as needed

Preferred

• Previous experience supporting multi‑site clients
• Familiarity with structured cabling, basic switching, and AV systems
• Familiarity with cloud platforms (AWS, Azure, Google Cloud) is a plus
• CompTIA A+ or Network+ certification