Service Technician I- Grand Rapids

Andersen Corporation; Grand Rapids (MI); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

401(k) Plan, Employer Fixed Contrib. &

Company Profit Sharing

Medical, Dental and Vision Coverage

Flexible Spending Accounts

Life Insurance

Paid Time Off & Holidays

Paid Parental Leave

Career Growth Planning & NationwideOp

Job summary

Andersen Corporation is hiring an on-site window/door technician to directly deliver service solutions and promote the Andersen brand at customers' locations. You will perform repairs, replace parts, and install components following warranty procedures while maintaining a professional image.

Join a team that values reliability, strong communication, and hands-on problem solving, with opportunities to grow and work with Andersen products in residential settings across the Michigan region.

Qualifications

• High school diploma and valid driver's license with clean driving record.
• 2+ years window installation experience (preferably Andersen products).
• Knowledge of products, service procedures and construction methods.
• Able to climb and work on ladders/scaffolding; lift up to 70 lbs with assistance.
• Basic computer skills and ability to use standard software.
• Strong communication and time-management skills.

Responsibilities

• Direct delivery of service solutions to promote the Andersen brand at customer sites.
• Performs repairs to windows/doors and installs replacement parts on the jobsite.
• Presents a professional image and completes tasks in a timely manner.
• Enforces warranty compliance and communicates warranty policy information.
• Completes documentation accurately (expenses, hours, travel, etc.).
• Monitors product performance and communicates observations to service support.
• Resolves difficult customer situations to maximize in-home service experience.

Skills

Dependability

Time management

Strong communication

Problem solving

Customer orientation

Education

High school diploma

Tools

WebWindowCare

Word

Excel

PowerPoint

Field Service mobile app

Job description

Andersen Corporation Summary

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Andersen Corporation Summary

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

Job Description

POSITION PRIMARY RESPONSIBILITIES

• Direct Delivery of service solutions for customers to promote the value of the Andersen brand. Dismantles and replaces windows and doors in a customer setting, respectful of the customer’s environment.
• Performs repairs to windows / doors and installs replacement parts and product on the jobsite as prescribed. Works independently or as part of a team, as necessary.
• Presents a professional image while completing repairs, adjustments and replacements in a timely manner.
• Enforces warranty compliance. Communicates and disseminates warranty policy information.
• Completes documentation accurately and promptly (ex, Expense Reports, Job Assessments, Hours, Travel Advance). Completes electronic paperwork of assigned tasks in an accurate manner.
• Able to monitor and document product performance. Communicates with responsible service support personnel on issues or product performance observations and trends.
• Tactfully resolve difficult situations with customers (internal/external). Maximizes customer experience process by offering in-home labor, sales, and surveys to customers while on job sites.

Position Must Have Qualifications

• High school diploma and valid driver's license with clean driving record; 2 or more years window installation experience (preferably Andersen products) strongly preferred
• Maintains high standards of dependability, including but not limited to: Satisfactory attendance, safety compliance and time management
• Knowledge of products, service procedures and construction methods
• Able to climb and perform work activities while on ladders/scaffolding or other lift-devices. Ability to carry, lifts/maneuvers materials and products up to 70 lbs., independently; and able to lift/maneuver items weighing more than 70 lbs. by enlisting other associates for assistance.
• Basic problem-solving skills, strong communication skills and time management.

Position Nice-to-have Qualifications

• Basic computer skills and the ability to work with or learn applicable software applications (ex. WebWindowCare, Word, Excel, PowerPoint, Field Service mobile app)
• Customer Orientation

Position Physical Requirements Summary

Must be able to stand for 8-10 hours

Must be able to lift 70 lbs.

Pay Range

$21.00 - $31.50

Culture And Benefits

At Andersen, we believe our people are at the heart of everything we do. Every day, theirtalent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our benefits include:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities
• For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING

In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact [e-mail].

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.