Service Technician I

Securitas Electronic Security, Inc.; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company Vehicle

Paid training

Medical, Dental, Vision, and Life Ins.

401K with match up to 6%

Paid vacation, holidays, and sick time

Educational Assistance

Job summary

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions with a diverse client base and a commitment to delivering unparalleled client experiences. This role provides client contact for post-installation issues, with opportunities to work on special projects and on-site deployments across the country.

Qualified candidates will have an active EL06 license or be very close to obtaining it, along with strong problem solving and communication skills, and

Qualifications

• High School diploma or equivalent.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application issues, working individually and as a team.
• Execute preventative maintenance tasks to maximize availability and identify faults.
• Perform routine configuration changes (user permissions, application configuration).
• Document all system modifications through a digital change control tracking system.
• Produce technical documentation describing deployment aspects for technical and non-technical audiences.
• Perform pre-deployment end to end testing of upgrades and modifications.
• Perform on-site installations of software upgrades and major modifications.

Job description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services. We offer a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets. Our service teams are responsible for providing service on Securitas Technology products at client sites. The position provides client contact for all post-installation problems on systems and equipment, as well as, special project work, when needed.

This role requires an active EL06 license or must be very close to getting their EL06 License.

Job Duties

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.)
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications.

Minimum Requirements

• High School diploma required or equivalent.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Fire alarm experience: Bosch, Silent Knight highly preferred. Simplex, Notifier, Edwards, Siemens, or other commercial fire systems is a plus.
• ESA Certified Alarm Technician preferred.
• NTS Certified Service Technician preferred.
• Strong working knowledge of Microsoft Office.
• Strong written and verbal communications skills.
• Excellent problem solving and analytical skills.
• Excellent time management skills.
• Positive attitude and strong work ethic.
• Certifications in enterprise grade CCTV and Access Control systems a plus.

Benefits

• Paid company training
• Company Vehicle
• Medical, Dental, Vision, and Life Insurance
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday, and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce.

Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.