Service Technician I

Securitas Technology; Raleigh (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid company training

Company vehicle

Medical insurance

401K matching

Paid vacation

Educational assistance

Employee discounts

Job summary

Securitas Technology is looking for a service technician to ensure the performance and uptime of security systems like access controls and alarms. You will respond to trouble tickets, diagnose issues, and perform installations.

An active EL06 license is required. Securitas offers comprehensive benefits including company vehicle, medical insurance, and education assistance, ensuring growth and excellent opportunities in a diverse work environment.

Qualifications

• High School diploma required or equivalent.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong knowledge of access control, CCTV, and fire alarm systems.
• Excellent problem-solving and analytical skills.

Responsibilities

• Respond to trouble tickets for application uptime.
• Diagnose and resolve application issues.
• Execute preventative maintenance tasks for uptime.
• Perform routine configuration changes.
• Document system modifications through change control.
• Produce quality technical documentation.
• Test all upgrades and modifications pre-deployment.
• Install software upgrades on-site.

Skills

Troubleshooting low voltage equipment

Access control systems

CCTV systems

Burglary alarm systems

Fire alarms

Microsoft Office

Written communication

Verbal communication

Problem-solving

Time management

Education

High School diploma or equivalent

Tools

Alarm technician certification (ESA preferred)

Service technician certification (NTS preferred)

Job description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

We offer a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

Our service teams are responsible for providing service on Securitas Technology products at client sites. The position provides client contact for all post-installation problems on systems and equipment, as well as, special project work, when needed.

This role req uires a n active EL06 license or must be very close to getting their EL06 License.

Job Duties

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.)
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications.

Minimum Requirements

• High School diploma required or equivalent.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Fire alarm experience:
• Bosch, Silent Knight highly preferred.
• Simplex, Notifier, Edwards, Siemens, or other commercial fire systems is a plus.
• ESA Certified Alarm Technician preferred
• NTS Certified Service Technician preferred
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Excellent problem solving and analytical skills.
• Excellent time management skills
• Positive attitude and strong work ethic
• Certifications in enterprise grade CCTV and Access Control systems a plus

Securitas Offers Comprehensive Benefits Including

• Paid company training
• Company Vehicle
• Medical, Dental, Vision, and Life Insurance
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday, and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.