Service Technician I

Oxygen Service Company; Northern (KY); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Retirement - 401(k)

Health Benefits

Career & Education Development

Company Involvement

Job summary

Oxygen Service Company is seeking a Service Technician to troubleshoot and complete repairs safely and efficiently, while maintaining accurate customer records and delivering top-tier service.

The role involves diagnosing problems with high-voltage equipment, documenting repairs, and communicating effectively with customers. Candidates should have a high school diploma, relevant electronics training, and 2+ years of related experience.

Qualifications

• High School diploma or equivalency required.
• Associate's degree or Certificate in electronics, manufacturing, robotics or related field preferred.
• 2+ years of electronics/repair experience preferred or equivalent education.
• Strong attention to detail and organizational skills.
• Good written and verbal communication skills and basic customer service experience.

Responsibilities

• Troubleshoot and perform repairs according to the task schedule.
• Diagnose problems using appropriate equipment, applying up to 1000 DC to components.
• Maintain clean, safe work areas in high voltage zones.
• Estimate repair costs and obtain authorization before starting work.
• Document repairs thoroughly and maintain accurate customer records.
• Read schematics, manuals and diagrams accurately.
• Communicate core company values to customers and colleagues.
• Coordinate with vendors to obtain parts and information as needed.
• Create invoices and submit part requests based on customer needs.
• Suggest preventative maintenance plans or additional repairs as appropriate.
• Continue education and training to enhance knowledge of role.
• Communicate clearly with customers about service or repair work.
• Attend departmental meetings to discuss issues and improvements.

Skills

Attention to detail

Oral and written communication

Math aptitude

Time management

Troubleshooting

Safety awareness

Education

High School diploma or equivalency

Associate's degree or Certificate in electronics, manufacturing, robotics

Tools

Oscilloscope

Multimeter

ERP Software

Microsoft Office

Forklift

Job description

The Service Technician is responsible for troubleshooting and completing repairs in a safe and timely manner. This position will also maintain accurate customer records while providing top customer service to all clients of the Company.

Essential Duties and Responsibilities:

• Perform technical repairs according to task-oriented schedule
• Diagnose and trouble-shoot problems with appropriate equipment, applying high voltages of up to 1000 DC to the components
• Maintain a clean work area to ensure the safety of all who enter our high voltage areas
• Estimate repair costs and obtain authorization prior to beginning work for repairs
• Conduct proper cleaning of machines before and after repairs
• Maintain proper paperwork for all repairs
• Effectively read schematics, technical manuals, and diagrams
• Communicate and cultivate the Core Values of Oxygen Service Company internally and externally
• Contact vendors via telephone to obtain repair items, components and information as needed
• Create invoices and submit requests to purchase parts according to customer needs
• Recommend preventative maintenance plans or additional repairs
• Increase knowledge of position through continuous education and training
• Communicate clearly to internal and external customers regarding the nature of any service or repair
• Attend regular department L-10 meetings, bringing problems and solutions to increase efficiencies

Other Responsibilities:

• Perform other job duties as assigned and fill in for other employees in their absence

Education, Experience and Skills:

• High School diploma or equivalency
• Associate's degree or Certificate in electronics, manufacturing, robotics or other applicable degree preferred
• 2+ years of previous experience in electronic circuitry preferred, or combination of the listed education and experience
• Must have high attention to detail and be organized
• Effective oral and written communication skills and basic customer service experience
• Must have good reasoning skills, math aptitude and time management skills

Equipment Used:

• Oscilloscope, multimeter, and other electronic testing tools
• Forklift, two-wheel dollies, liquid cart, and overhead crane
• Office equipment and computer programs such as Microsoft Office (Word, Excel, Outlook), and ERP Software
• Various power and handheld tools, such as grinders, impact wrenches, drills, flow meters, amp clamps, engine compressors, electrical testing equipment, etc.
• Safety shoes and safety glasses required; gloves, hearing protection, and welding gear when applicable

Job Specifications/Requirements:

Ability to stand on your feet 4 to 6 hours a day with frequent walking, twisting, bending, reaching, grasping, sitting, and repetitive motions. Frequent lifting/carrying of 25-35lbs is required, may at times lift up to 75lbs. Frequent pushing/pulling of 75lbs. Ability to work in moderately warm or cold conditions where high noise levels are possible. Willingness to travel for training and to visit customer sites to assist with the completion of machine calibrations.

OSC is an industrial distribution company that has been providing solutions for our customer's gas, welding and automation needs since 1959. We are based in Minnesota with multiple locations that serve businesses within MN, WI, ND, SD, and IA. We have a unique culture that creates accountability and fosters engagement amongst our employees. All of us share consistent values of honesty and integrity that are exhibited through the company's core values. Join our team to be a part of an organization that is focused on serving customers and employees!

Why Work for OSC!

OSC offers a comprehensive, competitive benefits package from health insurance to employee fun and activities. Some of the unique benefit offerings include Retirement - 401(k), Community Connection, Health Benefits, Wellness Program, Career & Education Development, Company Involvement and much more! Check us out at oxygenservicecompany.com!

OSC is committed to providing equal employment opportunity to all applicants and employees regardless of their race, traits associated with race, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law

The hourly range for this position is $22.91/hour - $28/hour. Pay is dependent on several factors including relevant work experience and internal equity.