Inside Sales

Oxygen Service Company; Saint Paul (MN); On-site; USD 34,000 - 39,000; Full time

Job summary

Oxygen Service Company in Minnesota is seeking an Inside Sales Representative to deliver exceptional customer service while driving sales growth. The role involves handling inbound/outbound sales, leveraging digital tools and the CRM, and building strong customer relationships in-office with commission eligibility.

The position requires a high school diploma, 4+ years of customer service experience, ERP experience, and strong communication and organizational skills.

Qualifications

• High school diploma or equivalent required.
• Minimum of 4 years of customer service experience.
• Experience working with ERP systems; 3+ years preferred.
• Strong organizational skills with the ability to manage multiple priorities and tasks.
• Strong attention to detail, critical thinking, and sound judgment.
• Excellent verbal and written communication skills with a professional, customer-focused approach.
• Strong interpersonal skills to collaborate across all levels of the organization.
• Ability to work independently and with a team, take initiative, and follow through.

Responsibilities

• Generate quotes, process sales inquiries, and follow up with customers and prospects.
• Respond to incoming calls and other customer requests in a timely and professional manner.
• Proactively contact assigned customers to identify sales opportunities and increase add-on and repeat sales.
• Achieve established sales goals and performance milestones within designated timeframes.
• Review and monitor reports to identify opportunities and support sales performance.
• Utilize company CRM.

Skills

Customer service

ERP systems

Communication skills

Organizational skills

Team collaboration

Independent work

Education

High school diploma or equivalent

Tools

CRM software

Office software

Job description

Purpose of the Position:

The Inside Sales Representative is responsible for providing exceptional customer service while driving sales growth, developing customer relationships, and supporting overall revenue goals. Revenue is generated through inbound and outbound sales activities, digital sales tools, phone communication, and proactive customer engagement. This position is in-office and is eligible for commission.

Essential Duties and Responsibilities:

• Generate quotes, process sales inquiries, and follow up with customers and prospects.
• Respond to incoming calls, and other customer requests in a timely and professional manner.
• Proactively contact assigned customers to identify sales opportunities, recommend products and services, and generate add-on and repeat sales.
• Achieve established sales goals and performance milestones within designated timeframes.
• Review and monitor reports to identify opportunities, maintain customer business, and support sales performance.
• Utilize company CRM

Other Responsibilities:

• Perform other job duties as assigned by supervisor.
• Complete required vendor training modules, such as Miller Masters, Hypertherm Sales Pro, Lincoln, etc. and participate in onsite Vendor training sessions
• Visit customers to help build and maintain relationships
• Support Counter Sales operations as needed

Qualifications:

• High school diploma or equivalent.
• Minimum of 4 years of customer service experience.
• Experience working with ERP systems. 3+ years of experience preferred
• Strong organizational skills with the ability to manage multiple priorities and tasks simultaneously.
• Strong attention to detail, critical thinking, and sound judgment with the ability to make decisions based on available information.
• Excellent verbal and written communication skills with a professional and customer-focused approach.
• Strong interpersonal skills with the ability to effectively communicate and collaborate with individuals at all levels of the organization.
• Ability to work independently and with a team, take initiative, and consistently follow through on responsibilities.

• Knowledge of the welding and industrial gases industry.
• Experience working across multiple technology platforms, interfaces, and business applications.

Equipment Used:

• 2-wheel dollies, liquid carts and pallet jacks
• Standard office equipment, computer programs and technical manuals
• Handle various hand and power tools such as drills, screwdriver, box cutters, scanners, etc.
• Safety gear such as safety boots, safety glasses, gloves, etc. as applicable

Job Specifications/Requirements:

Ability to sit 5 to 6 hours a day with little walking, standing and lifting/carrying. Ability to Stand 5-6 hours per day with little sitting, when covering Counter Sales. Frequent twisting, bending, reaching, grasping and repetitive motions; extended sitting beyond 6 hours may occur, occasional lifting of 20-25lbs is required, may at times lift up to 75lbs. Reoccurring Pushing/pulling of 25lbs up to 75lbs. Ability to work in moderately warm or cold conditions where high noise levels are possible. Willingness to travel as necessary for store coverage, training, seminars and customer site visits.

Who is OSC?

OSC is an industrial distribution company that has been providing solutions for our customer’s gas, welding and automation needs since 1959. We are based in Minnesota with multiple locations that serve businesses within MN, WI, ND, SD, and IA. We have a unique culture that creates accountability and fosters engagement amongst our employees. All of us share consistent values of honesty and integrity that are exhibited through the company’s core values. Join our team to be a part of an organization that is focused on serving its customers and employees!

Why Work for OSC!

OSC offers a comprehensive, competitive benefits package from health insurance to employee fun and activities. Some of the unique benefit offerings include Retirement – 401(k), Community Connection, Health Benefits, Wellness Program, Career & Education Development, Company Involvement and much more!

Equal Employment Opportunity

OSC is committed to providing equal employment opportunity to all applicants and employees regardless of their race, traits associated with race, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law

Salary

The hourly range for this position is $25/hour - $28/hour. Pay is dependent on several factors including relevant work experience and internal equity. This position is eligible for commission.