Service Technician I

Socket.dev; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid training

Company vehicle

Medical, dental, vision, and life保险

Job summary

Securitas Technology is seeking a skilled service technician to support post-installation tasks and on-site projects. You will troubleshoot, configure, and document systems across access control, CCTV, fire, and intrusion systems at client sites.

A valid EL06 license or near completion is required. Strong communication, problem solving and team collaboration are essential for success in this role.

Qualifications

• Must have high school diploma or equivalent.
• Experience with installing/troubleshooting low voltage equipment.
• Strong knowledge of access control, CCTV, burglary, intrusion, and fire alarm systems.
• Preference for Bosch/Silent Knight technologies; other brands a plus.
• ESA/NTS certifications preferred.

Responsibilities

• Respond to trouble tickets to ensure uptime and performance.
• Diagnose and resolve application issues individually or in a team.
• Execute preventative maintenance to maximize availability and identify faults.
• Perform routine configuration changes (permissions, settings).
• Document all system modifications with change control tracking.
• Produce technical documentation for technical and non-technical audiences.
• Test upgrades and major modifications pre-deployment.
• Install software upgrades and major modifications on site.

Skills

Communication skills

Problem solving

Time management

Analytical skills

Teamwork

Customer service

Attention to detail

Education

High School diploma or equivalent

ESA Certified Alarm Technician

NTS Certified Service Technician

Tools

Microsoft Office

Job description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

We offer a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

Our service teams are responsible for providing service on Securitas Technology products at client sites. The position provides client contact for all post-installation problems on systems and equipment, as well as, special project work, when needed.

This role requires an active EL06 license or must be very close to getting their EL06 License.

JobDuties

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.)
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications.

Minimum Requirements

• High School diploma required or equivalent.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Fire alarm experience:
  • Bosch, Silent Knighthighly preferred.
  • Simplex, Notifier, Edwards, Siemens, or other commercial fire systems is a plus.
• ESA Certified Alarm Technician preferred
• NTS Certified Service Technician preferred
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Excellent problem solving and analytical skills.
• Excellent time management skills
• Positive attitude and strong work ethic
• Certifications in enterprise grade CCTV and Access Control systems a plus

Securitas offers comprehensive benefits including:

• Paid company training
• CompanyVehicle
• Medical, Dental, Vision, and Life Insurance
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday, and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.