Service Technician I

Renewal-By-Andersen; Monroeville (Allegheny County); On-site; USD 28,929 - 42,705; Full time

Benefits offered by this job

401(k) Plan

Profit Sharing

Medical, Dental and Vision Coverage

Paid Time Off

Paid Parental Leave

Job summary

Andersen Corporation in Monroeville, PA seeks a field service technician for Renewal by Andersen products. You will service and repair installed units, take precise measurements, and plan installation steps with cost‑effective solutions.

You’ll keep the service area tidy, manage stock, and document job details in a timely manner. Qualified candidates bring high school diploma, 2+ years of window installation experience, and strong communication and math skills.

Qualifications

• High school diploma or equivalent and a valid driver's license with a clean record.
• 2+ years of window installation experience preferred.
• Basic construction knowledge and familiarity with building materials.
• Skill in measuring, problem solving and handling installation challenges.
• Strong communication, organization and ability to manage schedules.

Responsibilities

• Service and repair previously installed RbA products and perform measurements for installations.
• Provide installation solutions aligned with customer expectations and cost efficiency.
• Document job details promptly and maintain organized service areas and stock.
• Follow Renewal processes and contribute to process improvements.

Skills

Window installation

Construction basics

Mechanical aptitude

Problem solving

Customer communication

Organization

Math skills

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

ANDERSEN CORPORATION SUMMARY:At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.JOB DESCRIPTION:Provide superior field support on RbA products by performing service OR doing technical measures prior to installationRESPONSIBILITES:Service and repair previously installed RbA products; Analyzes customers situations, determine corrective action to be taken and verify the action has fixed the situation is as efficient and cost effective manner as possible; keep team members informed as needed of customer interactions and actions takenFollows established Renewal processes, making recommendations for process improvement; keeps current on RbA product and installation process changes; recommends, and may write, technical tips for Renewal installation or service; helps maintain an updated service procedure manualKeeps service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to CSR'sAccurately measure dimensions and determine installation processes for windows and doorsProvide installation solutions that match customer expectations of cost effecitve, installed window and door replacements; adapts product specifications to the installation requirements, utilizing a thorough knowledge of all Renewal productsConfirms details within the quoted sales contract to assure customer expectations are in alignment with product and installation processProvide accurate measurements and documentation of job-related circumstances in a timely fashionCompletes and submits required paperwork that is neat, accurate, thorough, and completed in a timely manner; portrays a professional image with clothing, vehicle, and personal actions within the home; provides a high level of customer satisfactionQUAILIFICATIONS AND SKILLS:High school degree and valid driver's license with clean driving record; 2 or more years of window installation experience preferredBasic construction techniques; good knowledge of basic construction and building materials; knowledge of terminology of the construction industryAbility to service and repair previously installed windows or perform Technical Measures needed for installation. Mechanical aptitude: ability to dismantle and reassemble windows, window coverings and hardwareDemonstrated ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach; Ability to maintain perspective under demanding conditionsDemonstrated interpersonal communication skills; strong listening and empathy skills; organization skills for managing work schedules, job priorities and stock levelsDiagnostic skills: assessment, problem solving and decision makingInitiative: ability to work independently; Flexibility: willingness to work variable work schedulesBasic math skills, legible writing, basic personal computer skills in word and excelPAY RANGE:$21.00 - $31.50CULTURE AND BENEFITS:At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our benefits include:401 (k) Plan, Employer Fixed Contributions & Company MatchingProfit Sharing*Medical, Dental and Vision Coverage*Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)Life InsurancePaid Time Off & Paid HolidaysPaid Maternity Leave & Paid Parental Leave*Career Growth Planning & Nationwide Career OpportunitiesFor employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.