Service Technician I

Securitas Electronic Security; Knoxville (TN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life

401K with Match

Paid vacation

Educational Assistance

Job summary

Securitas Technology, part of Securitas, is seeking an Alarm Technician responsible for post-installation support, trouble tickets, and on-site software upgrades. The role involves both independent work and teamwork with service crews across client sites.

The candidate should have a high school diploma, familiarity with low voltage systems, and strong problem-solving and communication skills. Training and benefits are provided by the company.

Qualifications

• High School diploma required or equivalent.
• Familiarity installing and troubleshooting low voltage equipment.
• Familiarity with commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application issues independently and as part of a team.
• Execute preventative maintenance tasks to maximize availability and identify faults.
• Perform routine configuration changes (user permissions, application config).
• Document all system modifications through change control tracking.
• Produce technical documentation describing deployment aspects for technical and non-technical audiences.
• Perform pre-deployment end-to-end testing of upgrades and major modifications.
• On-site installations of software upgrades and major modifications.

Skills

Verbal communications

Written communications

Problem solving

Time management

Microsoft Office

Education

High School diploma

Job description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services. We offer a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets. Our service teams are responsible for providing service on Securitas Technology products at client sites. The position provides client contact for all post-installation problems on systems and equipment, as well as, special project work, when needed.

Job Duties

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.)
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications.

Minimum Requirements

• High School diploma required or equivalent.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms Fire alarm experience:Bosch, Silent Knight highly preferred
• Simplex, Notifier, Edwards, Siemens, or other commercial fire systems is a plus.
• ESA Certified Alarm Technician preferredNTS Certified Service Technician preferredStrong working knowledge of Microsoft Office Strong written and verbal communications skills Excellent problem solving and analytical skills.
• Excellent time management skills Positive attitude and strong work ethic Certifications in enterprise grade CCTV and Access Control systems a plus

Securitas offers comprehensive benefits including:

• Paid company training
• Medical, Dental, Vision, and Life Insurance
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday, and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce.

Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.