Service Technician I

ADP; Easton (MD); On-site; USD 30,000 - 32,000; Full time

Job summary

The Cove Property Management in Easton, MD seeks a Service Technician I to perform repairs, routine maintenance, and prepare residences for occupancy. You will handle HVAC, electrical, plumbing, carpentry tasks and respond to work orders with a focus on safety and customer service.

You will participate in trainings, adhere to all regulations, and support on-call responses outside standard hours to keep properties running smoothly.

Qualifications

• High school diploma or equivalent required.
• HVAC certification preferred.
• Valid driver’s license and reliable transportation.
• Willingness to work on-call outside standard hours.

Responsibilities

• Attend to repair requests and preventative maintenance.
• Perform HVAC, electrical, plumbing, carpentry tasks as needed.
• Prepare residences for occupancy and manage property services.
• Respond to work orders promptly and maintain safety and cleanliness.

Skills

Customer service

Problem solving

Team collaboration

Safety orientation

Education

High school diploma or equivalent

HVAC certification (preferred)

Tools

Yardi software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manual Labor Easton, MD, US

Salary Range: $22.00 To $23.00 Hourly

The Cove Mission Statement

Cove Property Management is dedicated to providing top level customer service while managing income-producing properties, enhancing operating performance, and increasing value for investors through dedicated property management.

Position Overview

The Service Technician I is entrusted with a range of responsibilities, including attending to repair requests, conducting preventative maintenance, preparing residences for occupancy, managing property services, implementing capital upgrades, and playing a pivotal role in team development and training. A strong emphasis is placed on problem-solving and delivering outstanding customer service.Allfederal, state, and local regulations are expected to be followed accordingly.

Key Responsibilities

• Policy Adherence:
  • Comply with organizational guidelines and procedures, demonstrating ethical, tactful behavior, and integrity.
  • Takes ownership and accountability for decisions, actions and consequences.
  • Uses, maintains, and stores work material safely, responsibly and properly.
  • Observes and enforces company values, goals, and the Cove vision statement to KNOW IT, OWN IT and SHOW IT.
• Communication:
  • Engage in clear, direct, and honest communication.
  • Provides professional and courteous customer service to all customers, residents, prospects, vendors, and team members consistently.
  • Collaborates effectively with team members.
  • Follows verbal and written instructions from supervisors.
  • Clearly communicates with supervisor when supply stock is low.
• Service Execution:
  • Demonstrates appropriate job knowledge by identifying and responding to problems effectively and accurately.
  • Efficiently handles service requests, such as, but limited to clogged drains and toilet repairs, outlet and light fixture replacement, blind replacements, installation of new appliances, door hardware replacement, drywall repairs, painting and more.
  • Performs various maintenance skills including HVAC, electrical, plumbing, carpentry repairs, appliance repairs, painting, apartment turnover assistance, and general upkeep.
  • Maintains shop cleanliness.
  • Performs on-call duties as required.
  • Responds promptly to work order requests.
  • Performs inclement weather duties as required.

Professional Qualifications and Training

• Professional Development: Must complete upon hire: Fair Housing, Preventing Harassment, and other Core Courses as assigned.

Preferred Qualifications

• Required, high school diploma or equivalent.
• Preferred HVAC certification.
• Preferred skills in HVAC, plumbing, electrical, and carpentry.
• Required, availability for on-call emergency response outside of standard hours.
• Required, valid driver’s license and personal vehicle.
• Clear and effective communication skills.
• Ability to present a positive, professional image.
• Yardi software experience is a plus.

Physical Requirements

• The role requires physical agility for property movement, lifting of up to 50lbs, and the ability to engage in various physical activities necessary for maintenance tasks, which includes but are not limited to steps, stairs, climbing, maneuvering around the grounds, sitting, squatting, and bending.