Service Technician I

Renewal by Andersen Metro & Midwest; Cranberry Township (OH); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

401(k) Plan with company match

Profit Sharing

Medical, Dental and Vision coverage

FSAs/HSA and HRA

Life Insurance

Paid Time Off and Holidays

Paid Parental Leave

Career Growth Opportunities

Job summary

Andersen Corporation is seeking a field service professional to provide expert support for Renewal by Andersen products. The role involves measuring, installing, and servicing windows and doors, while ensuring customer expectations align with contract details.

The ideal candidate has mechanical aptitude, construction knowledge, and strong communication skills to handle varied field scenarios and maintain a neat work area.

Qualifications

• High school diploma and valid driver’s license with clean driving record.
• 2+ years of window installation experience preferred.
• Basic construction techniques and building materials knowledge.
• Ability to service or repair installed windows; mechanical aptitude.
• Strong interpersonal and communication skills; empathy and active listening.

Responsibilities

• Service and repair previously installed Renewal by Andersen products; assess customer situations and determine corrective actions.
• Follow Renewal processes; suggest improvements; stay current on product/installation changes; contribute tips.
• Keep service area neat; manage inventory; coordinate with CSR.
• Accurately measure dimensions and determine installation processes for windows and doors.
• Provide installation solutions that meet customer cost expectations; adapt product specs to installation requirements.
• Confirm details within quoted sales contracts to ensure alignment with product and installation.
• Provide accurate measurements and timely documentation of job circumstances.

Skills

High school diploma

Driver's license

Construction knowledge

Mechanical aptitude

Interpersonal communication

Diagnostic/problem-solving

Independent work

Word/Excel basics

Education

High school diploma or equivalent

Tools

Excel

Word

Job description

ANDERSEN CORPORATION SUMMARY:

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

JOB DESCRIPTION:

Provide superior field support on RbA products by performing service OR doing technical measures prior to installation

RESPONSIBILITES:

• Service and repair previously installed RbA products; Analyzes customers situations, determine corrective action to be taken and verify the action has fixed the situation is as efficient and cost effective manner as possible; keep team members informed as needed of customer interactions and actions taken
• Follows established Renewal processes, making recommendations for process improvement; keeps current on RbA product and installation process changes; recommends, and may write, technical tips for Renewal installation or service; helps maintain an updated service procedure manual
• Keeps service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to CSR’s
• Accurately measure dimensions and determine installation processes for windows and doors
• Provide installation solutions that match customer expectations of cost effecitve, installed window and door replacements; adapts product specifications to the installation requirements, utilizing a thorough knowledge of all Renewal products
• Confirms details within the quoted sales contract to assure customer expectations are in alignment with product and installation process
• Provide accurate measurements and documentation of job-related circumstances in a timely fashion

• Completes and submits required paperwork that is neat, accurate, thorough, and completed in a timely manner; portrays a professional image with clothing, vehicle, and personal actions within the home; provides a high level of customer satisfaction

QUAILIFICATIONS AND SKILLS:

• High school degree and valid driver’s license with clean driving record; 2 or more years of window installation experience preferred
• Basic construction techniques; good knowledge of basic construction and building materials; knowledge of terminology of the construction industry
• Ability to service and repair previously installed windows or perform Technical Measures needed for installation. Mechanical aptitude: ability to dismantle and reassemble windows, window coverings and hardware
• Demonstrated ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach; Ability to maintain perspective under demanding conditions
• Demonstrated interpersonal communication skills; strong listening and empathy skills; organization skills for managing work schedules, job priorities and stock levels
• Diagnostic skills: assessment, problem solving and decision making
• Initiative: ability to work independently; Flexibility: willingness to work variable work schedules
• Basic math skills, legible writing, basic personal computer skills in word and excel

PAY RANGE:

$21.00 - $31.50

CULTURE AND BENEFITS:

At Andersen, we believe our people are at the heart of everything we do. Every day, theirtalent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our benefits include:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities

*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING:

In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.