Service Technician I

Securitas Electronic Security; Chicago (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life

401K with match

Paid vacation and holidays

Educational Assistance

Company vehicle, laptop, and cellPhone

Employee discounts

Training provided

Job summary

Securitas Technology in the United States seeks a Field Service Technician to service client sites, addressing post-installation issues and executing upgrades. You will diagnose, repair, and maintain access control, CCTV, alarm, intrusion, and fire systems, with focus on uptime and system integrity.

Responsibilities include on-site installations, pre-deployment testing, and maintaining thorough documentation.

Qualifications

• Experience installing and troubleshooting low voltage equipment.
• Strong knowledge of access control, CCTV, burglary, intrusion and fire alarm systems.
• Excellent written and verbal communication skills.
• NICET or related fire-system certifications are preferred.

Responsibilities

• Respond to trouble tickets to ensure uptime and performance.
• Diagnose and resolve application and system issues individually or in a team.
• Perform preventative maintenance to maximize availability and identify faults.
• Execute configuration changes and document modifications in change control systems.
• Produce technical documentation for deployment details for both technical and non-technical audiences.
• Conduct pre-deployment testing and on-site software upgrades.

Skills

Low voltage systems

Troubleshooting

Customer communication

Teamwork

Time management

Documentation

Education

High School diploma

NICET certification

State Fire License

ESA Certified Alarm Technician

NTS Certified Service Technician

Tools

IP networking basics

Change control documentation

Job description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services. We offer clients a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

Our service teams are responsible for providing service on Securitas Technology products at client sites. The position provides client contact for all post-installation problems on systems and equipment, as well as, special project work, when needed.

Job Duties

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.)
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications.

Minimum Requirements

• High School diploma required or equivalent.
• Experience installing and troubleshooting low voltage equipment
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Fire alarm experience: Bosch, Silent Knight highly preferred
• Simplex, Notifier, Edwards, Siemens, or other commercial fire systems a plus
• NICET certification or State Fire License preferred
• ESA Certified Alarm Technician preferred
• NTS Certified Service Technician preferred
• Working knowledge of network communications and IP addressing
• Certifications in enterprise grade CCTV, Access Control a plus
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Excellent problem solving and analytical skills.
• Excellent time management skills
• Positive attitude and strong work ethic

Securitas offers comprehensive benefits including:

Benefits

• Paid company training
• Medical, Dental, Vision, and Life Insurance
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday, and sick time
• Educational Assistance
• Exceptional growth opportunities
• Company vehicle, laptop, and cell phone provided
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce.

Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.