Service Technician I

Securitas Electronic Security, Inc.; Boston (MA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Company Cell Phone

Company Vehicle

Annual merit pay increases

Paid company training

Medical, Dental, Vision, and Life Ins.

401K with 60% Match up to 6% of salary

Paid vacation, holiday, and sick time

Educational Assistance

Job summary

Securitas Technology is a leading systems integrator delivering security solutions for a wide range of clients. We seek technically minded individuals with low voltage electronics experience to provide service on customer sites and support post-installation issues.

Responsibilities include responding to tickets, diagnosing issues, performing upgrades, and documenting changes. A MA Electrician D license and CCTV/access control certifications are highly valued.

Qualifications

• High School diploma or equivalent required.
• Massachusetts Electrician D License required.
• Certifications in enterprise CCTV and Access Control systems are a plus.
• Familiarity installing and troubleshooting low voltage equipment.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application issues individually or as a team.
• Execute preventative maintenance tasks to maximize availability and identify faults.
• Perform routine configuration changes (user permissions, application configuration).
• Document all system modifications through a digital change control system.
• Produce technical documentation describing deployment facets for technical and non-technical audiences.
• Perform pre-deployment end-to-end testing of upgrades and major modifications.
• Perform on-site installations of software upgrades and major modifications.

Skills

Low voltage systems knowledge

Problem solving

Analytical thinking

Time management

Communication skills

Network/IP basics

Education

High School Diploma or equivalent

Massachusetts Electrician D License

CCTV / Access Control Certifications

Tools

Microsoft Office

Job description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

Securitas Technology offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

Securitas Technology is seeking technically minded individuals possessing experience with low voltage electronics specializing in electronic security solutions. Our teams are responsible for providing service on Securitas Technology products at customer sites. The position provides customer contact for all post-installation problems on security systems and equipment, as well as, special project work, when needed.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.).
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications.

Minimum Requirements

• High School diploma required or equivalent.
• Massachusetts Electrician D License.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Strong working knowledge of Microsoft Office.
• Strong written and verbal communications skills.
• Working knowledge of network communications and IP addressing.
• Excellent problem solving and analytical skills.
• Excellent time management skills.
• Positive attitude and strong work ethic.
• Certifications in enterprise grade CCTV and Access Control systems a plus.

Benefits

• Highly competitive salary
• Company Cell Phone
• Company Vehicle
• Opportunity for annual merit pay increases
• Paid company training
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday, and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.