Service Technician (Heating, Cooling, Plumbing – Residential & Commercial)

JM Lapp Plumbing & Heating; New Holland (Lancaster County); On-site; USD 45,000 - 60,000; Full time

Job summary

JM Lapp Plumbing & Heating is looking for an experienced Service Technician in New Holland, PA. This role focuses on providing excellent service without sales pressure, requiring a service-first mindset and strong technical skills. Enjoy competitive pay, health benefits, and a supportive company culture that values integrity and professional growth.

Benefits

Health benefits

Retirement plan

Paid time off

Ongoing training

Performance-based bonus

Qualifications

• 3+ years of hands-on service experience in HVAC or plumbing.
• Strong diagnostic and troubleshooting skills.
• Valid driver's license and clean driving record.

Responsibilities

• Diagnose, repair, and service heating, cooling, and plumbing systems.
• Perform routine maintenance and system checks.
• Maintain accurate records of service calls.

Skills

Diagnostic skills

Troubleshooting skills

Customer service

Teamwork

Tools

ServiceTitan

Job description

Company Overview

JM Lapp is a growing, privately owned mechanical company located on Main Street in New Holland, PA. We specialize in the installation and service of heating, cooling, and plumbing systems. Our mission is to create a dynamic, mission-driven, and high-growth environment where team members can flourish while serving our customers with excellence.

About the Role

We are seeking an experienced Service Technician with at least 3 years of experience running service calls independently in heating, cooling, and/or plumbing.

If you’re tired of working for a company that pressures you to sell, we get it. That’s not us.JM Lapp believes in service-first, always. Your job is to provide expert diagnosis, clearly explain the problem, provide options and let the customer decide what’s right for them. No sales quotas. No high-pressure tactics. Just honest, skilled service.

Key Responsibilities

• Diagnose, repair, and service heating, cooling, and plumbing systems in residential and commercial settings.
• Offer technically sound repair and replacement options when appropriate, ensuring the customer has the knowledge to make an informed decision—without pressure.
• Perform routine maintenance and system checks to maximize efficiency and prevent future issues.
• Clearly communicate findings and recommendations to customers, always prioritizing education and options over sales.
• Maintain accurate records of service calls, diagnostics, and work completed.
• Collaborate with the team to enhance service quality and customer satisfaction.
• Keep up to date with industry trends, products, and best practices.
• Provide courteous and professional customer service at all times.

What We’re Looking For

• 3+ years of hands-on service experience running HVAC or plumbing calls independently.
• Strong diagnostic and troubleshooting skills with the ability to explain technical concepts to customers in a clear and understandable manner.
• A service-first mindset – customers trust us to be their expert, and to be informed of their options, not a quota driven salesperson.
• Experience using ServiceTitan or similar service management software is a plus.
• A team player with high integrity, professionalism, and a commitment to doing what’s right for the customer.
• Valid driver's license and clean driving record.

Why Join JM Lapp?

• No high-pressure sales quotas – we focus on service, and giving our customers choices, not selling.
• Competitive pay with performance-based discretionary bonus that rewards great service, not aggressive sales.
• Health benefits, retirement plan, paid time off, and ongoing training to help you grow in your career.
• A team-oriented company culture where we care about our people as much as our customers.
• Work with a team that values integrity, trust, and doing what’s right for the customer.

Bottom Line:

If you’re a skilled technician who just wants to do great work, serve customers with integrity and honesty we’d love to talk.