Service Technician (Heating, Cooling, Plumbing – Residential & Commercial)

JM Lapp; New Holland (Lancaster County); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is on the lookout for a dedicated Service Technician who thrives in a service-first environment. This role emphasizes providing expert diagnoses and solutions without the pressure of sales quotas. You'll be responsible for servicing heating, cooling, and plumbing systems in both residential and commercial settings, ensuring customers are well-informed about their options. With a commitment to integrity and professionalism, you'll join a team that values trust and customer satisfaction. If you're passionate about delivering exceptional service and want to be part of a supportive culture, this opportunity is perfect for you.

Benefits

Health benefits

Retirement plan

Paid time off

Ongoing training

Performance-based bonus

Qualifications

• 3+ years of hands-on service experience in HVAC or plumbing.
• Strong diagnostic skills and a service-first mindset.

Responsibilities

• Diagnose and repair heating, cooling, and plumbing systems.
• Perform routine maintenance and communicate findings to customers.

Skills

Diagnosing heating systems

Troubleshooting plumbing systems

Customer service skills

Technical explanation

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

JM Lapp is a growing, privately owned mechanical company located on Main Street in New Holland, PA. We specialize in the installation and service of heating, cooling, and plumbing systems. Our mission is to create a dynamic, mission-driven, and high-growth environment where team members can flourish while serving our customers with excellence.

About the Role

We are seeking an experienced Service Technician with at least 3 years of experience running service calls independently in heating, cooling, and/or plumbing.

If you’re tired of working for a company that pressures you to sell, we get it. That’s not us.JM Lapp believes in service-first, always. Your job is to provide expert diagnosis, clearly explain the problem, provide options and let the customer decide what’s right for them. No sales quotas. No high-pressure tactics. Just honest, skilled service.

Key Responsibilities

• Diagnose, repair, and service heating, cooling, and plumbing systems in residential and commercial settings.
• Offer technically sound repair and replacement options when appropriate, ensuring the customer has the knowledge to make an informed decision—without pressure.
• Perform routine maintenance and system checks to maximize efficiency and prevent future issues.
• Clearly communicate findings and recommendations to customers, always prioritizing education and options over sales.
• Maintain accurate records of service calls, diagnostics, and work completed.
• Collaborate with the team to enhance service quality and customer satisfaction.
• Keep up to date with industry trends, products, and best practices.
• Provide courteous and professional customer service at all times.

What We’re Looking For

• 3+ years of hands-on service experience running HVAC or plumbing calls independently.
• Strong diagnostic and troubleshooting skills with the ability to explain technical concepts to customers in a clear and understandable manner.
• A service-first mindset – customers trust us to be their expert, and to be informed of their options, not a quota driven salesperson.
• Experience using ServiceTitan or similar service management software is a plus.
• A team player with high integrity, professionalism, and a commitment to doing what’s right for the customer.
• Valid driver's license and clean driving record.

Why Join JM Lapp?

• No high-pressure sales quotas – we focus on service, and giving our customers choices, not selling.
• Competitive pay with performance-based discretionary bonus that rewards great service, not aggressive sales.
• Health benefits, retirement plan, paid time off, and ongoing training to help you grow in your career.
• A team-oriented company culture where we care about our people as much as our customers.
• Work with a team that values integrity, trust, and doing what’s right for the customer.

Bottom Line:

If you’re a skilled technician who just wants to do great work, serve customers with integrity and honesty we’d love to talk.