Service Technician - Fire II

MSS Solutions, LLC; Charlotte (NC); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Service Technician - Fire II to join their dynamic team in Charlotte. This role offers the chance to work with cutting-edge fire detection and security systems, performing essential inspections, maintenance, and troubleshooting. With a strong emphasis on professional growth, this position empowers you to develop your skills while contributing to a culture of collaboration and respect. If you're passionate about making a difference in people's lives through safety and security, this opportunity is perfect for you. Join a company that values its employees and offers a supportive environment with competitive benefits.

Benefits

401k with Employer Contributions

PTO

Paid Holidays

Employee Assistance Program

Long-term Disability

Short-term Disability

Flexible Spending Plan

Health Savings Plan

Qualifications

• 5+ years experience in fire alarm systems with knowledge of NFPA codes.
• Ability to troubleshoot and resolve system problems effectively.

Responsibilities

• Perform inspections, testing, and maintenance of fire and security systems.
• Troubleshoot and resolve system issues through installation or software changes.

Skills

Commercial/Industrial Fire Alarm Systems

Troubleshooting Skills

Computer Networking

Low Voltage Electrical Knowledge

Reading Blueprints and Diagrams

Technical Manual Interpretation

Hand Tool Proficiency

Education

NICET Certification

Tools

Microsoft Excel

Microsoft Word

Multi-meter

Job description

As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Service Technician - Fire II. If you are an experienced Fire & Security professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!

A career at MSS is not just a job -- it's collaborating with the best talent in the business. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

Role and Responsibilities

The essential roles and responsibilities are outlined below:

• Perform routine inspections, testing, servicing, installation, and preventative maintenance of life safety (fire detection, security, CCTV, & monitoring) product lines.
• Troubleshoot system problems and resolve them via physical equipment installation or software changes.
• Possess or obtain knowledge of NFPA, State, and local fire codes and become NICET certified.
• Ability to program systems via laptop using minor to complex equations and thought processes (MSS will provide factory training).
• Knowledge of computer networking, IP addressing, and connectivity.
• Understanding of low voltage electrical, including troubleshooting skills and instruments.
• Knowledge of or desire to learn security systems and CCTV.
• Follow and maintain a highly structured inspection schedule.
• Input, retrieve and archive inspection documentation program via the laptop computer.
• Maintain customer satisfaction for continual company growth.
• Complete assigned tasks on time with little supervision.
• Support emergency service call-out on a rotational basis.
• Perform other duties as assigned.

Qualifications and Requirements

• Five years of experience in commercial/industrial fire alarm systems.
• Experience with Microsoft Excel and Word documents as they relate to inspection reporting.
• Experience in reading and interpreting blueprints, diagrams, and specifications.
• Ability to read and interpret technical and parts manuals to diagnose and repair equipment.
• Experience with hand tools and multi-meter usage.
• Must be able to follow verbal and written instructions.
• Must be able to carry and move equipment and tools weighing up to 40 pounds.
• Must be able to work on lifts and ladders.
• Must possess hand tools.
• Must be willing to travel within NC/SC for day trips and work extended hours as needed.

Key Requirements

• Regular and supervisory probation period required, if applicable.
• Random drug testing is required.
• Must successfully pass a background check.
• Valid driver's license and clean driving record required.

At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:

• 401k with Employer Contributions
• PTO
• Paid Holidays
• Employee Assistance Program
• Long-term Disability
• Short-term Disability
• Flexible Spending Plan
• Health Savings Plan

Additional Notes

• MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.

MSS Employees, please visit the MSS Career Center or contact HR to apply.