Service Technician/Driver

Dead River Company; Manchester (NH); On-site; USD 40,000 - 55,000; Full time

Job summary

Dead River Company is seeking a Service Technician/Delivery Driver to provide reliable service and delivery of heating products throughout New Hampshire. This dual-role position requires technical skills, a commitment to safety, and excellent customer service to ensure customer satisfaction in all seasons.

Benefits

Flexible work schedule

Training and certification opportunities

Qualifications

• 2 years of experience as a service technician.
• 1 year of experience as a delivery driver.
• CETP certification and/or state specific licenses required.

Responsibilities

• Perform installations, troubleshooting, and repairs of heating equipment.
• Safely deliver heating oil and propane to customers.
• Maintain safety and cleanliness in vehicle and tools.

Skills

Customer service

Technical skills

Flexibility

Safety awareness

Education

High school diploma or equivalent

Job description

At Dead River Company, we deliver energy and peace of mind to customers throughout Northern New England and a commitment to our core values of integrity, caring and excellence. Thanks to our dedicated employees, we are one of the largest privately held heating fuel distributors. Come be a part of a dynamic team and FIND YOUR FUTURE!

Position Summary:

This position offers flexibility in meeting customer demand in both our Service and Delivery Departments. Due to the seasonal nature of the energy business, customer demand fluctuates throughout the year. Employees who possess the skills, training, and certification necessary to work in either a service technician role or in delivering liquid petroleum products, help us effectively serve our customer’s needs in all seasons. In most cases, candidates selected for this position will receive additional training and/or cross-training to be effective in this role. As a Service Technician, this position provides service, installation or repair to customer heating equipment and appliances. As a Delivery Driver, this position safely and efficiently delivers petroleum products to residential and commercial customers. Employees can expect to spend several months each year in both positions. The responsibilities of this position are carried out with particular attention to caring for customer property and working as a trusted advisor. The Technician/Driver serves as a Dead River Company ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.

Essential Functions:

• As an Experienced Journeyman Technician this position performs installations, troubleshooting, efficiency tests, tune-ups, propane tank sets and hook-ups in accordance with applicable codes, safety regulations and Dead River Company policies.
• Eliminates call-backs and reduces liability by ensuring that all work is performed safely and accurately.
• As a Delivery Driver this position safely and productively makes deliveries of both heating oil and propane according federal and state regulations and company policy.
• Participates in training programs to gain new skills in order to be most effective in role.
• Promotes image as a trusted advisor through a neat appearance, clean uniform, and timely, safe and courteous service.
• Promotes Dead River company products and services. Advises customers on best options for specific needs.
• Maintains a clean and well-organized vehicle. Ensures that all tools and equipment are in safe operating condition.
• Participates in night and weekend on-call schedule as necessary.
• Performs all job functions according to state and federal regulations and company policy. Reports all accidents, spills, and liability claims.

Other Tasks:

Performs other work-related duties as assigned.

Education:

A high school diploma or equivalent is required. Experience: A minimum of two years of experience is required as a service technician. A minimum of one year of experience is required as a delivery driver.

Certification, Licensing, and Testing:

• For Service - Appropriate CETP certification and/or state specific Journeyman level oil and/or LP service technician licensing is required, or the ability to obtain this certification and licensing.
• For Delivery - Class B commercial drivers’ license, with Hazmat Endorsement, is required or the ability to obtain this license with endorsement.

Other Attributes and Requirements:

• Desire and ability to learn new skills
• Flexibility
• Ability to work independently
• Commitment to exceptional customer service
• Ability to work as part of a team

Equipment Used:

Industry related equipment including all types of hand tools, testing equipment, soldering torch, power tools, along with appropriate gauges and meters.

Decisions Made:

Technicians make decisions regarding the appropriate steps to take in servicing or installing equipment and heating devices and decisions relating to the safe delivery of petroleum delivery. Complex problems or unusual customer related issues are referred to the Service Manager or other appropriate party.

Contacts:

This position regularly interact with customers, other employees (dispatchers, other technicians, drivers, and office personnel) and equipment and parts supply vendors.

Safety Considerations:

Safety considerations relate to safe operation of the service vehicle or delivery truck, wearing appropriate personal protective safety equipment, proper lifting of heavy parts or equipment, and general observation of the surroundings where work is being done. Icy, slippery conditions are a primary concern during winter.

Temperatures may vary from below zero to above 90 degrees, depending on the time of year. Since the job involves working with devices that burn petroleum products, there is some exposure to the product and fumes. The work area ranges from the technician van to commercial and consumer sites that are occasionally cramped with little headroom. Delivery drivers encounter all kinds of weather conditions along with snow and ice.

Physical Requirements Analysis:

• The position requires frequent driving, standing, walking, and sitting
• There is occasional to frequent stooping, kneeling, crouching, crawling, climbing
• There is frequent use of the hands/arms to reach, feel, handle, lift or pull
• There is frequent communication involving both talking and listening

Weight or Force Moved:

Technicians move various sized objects weighing from a few ounces to over 100 pounds. When very heavy objects are moved technicians are expected to seek assistance from other employees. Delivery Drivers must be able to pull a delivery hose weighing up to 75 pounds a distance of up; to 150 feet. See Physical Requirements Analysis for more detail.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Preferred

CDL B Commercial Driver

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.