Service Technician- Custom Saws/Foam *Sign On/ Retention Bonus Eligible*

Edge-Sweets Company; Grand Rapids (MI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Sign-on bonus

Retention bonus

Competitive compensation

Comprehensive benefits

Job summary

ESCO Group is seeking a Saw Service Technician to travel nationwide installing, repairing, and commissioning cutting machinery. You will run final tests, support FATs, and provide technical service from the field to the customer site.

The role requires 50–75% travel within the United States and Canada, strong communication, safety focus, and the ability to obtain a U.S. passport. A sign-on and retention bonus are offered.

Qualifications

• Minimum of 5 years of related experience in mechanical, hydraulic, and pneumatic systems.
• Machine building, equipment manufacturing, installation, and commissioning.
• Polyurethane processing equipment experience preferred but not required.
• Valid driver’s license and ability to pass pre-employment background check and physical.
• Must be able to travel 50–75% within the United States and Canada; occasional international travel.

Responsibilities

• Travel to customer sites to install and commission custom cutting machinery and systems.
• Inspect, test, and perform runout of equipment prior to shipment.
• Assist in developing and maintaining technical documentation and equipment manuals.
• Provide technical support via phone, email, and web-based platforms.
• Travel primarily within the United States and Canada, with occasional international travel; must be able to obtain a U.S. passport.
• Demonstrate behaviors aligned with company vision, values, and culture.
• Maintain a strong commitment to safety by following safe work practices and minimizing workplace hazards.
• Collaborate effectively with team members and cross-functional departments to achieve company objectives.

Skills

Pumps

Valves

Power transmission

Vacuum systems

Temperature control

Hydraulic & electrical schematics

PLC & HMI troubleshooting

Industrial electronics troubleshooting

Polyurethane equipment experience

Driver's license

Job description

Description

ESCO Group is dedicated to empowering the polyurethane industry with precision and expertise by listening, understanding, and developing innovative product and equipment solutions.

Position Summary

The Saw Service Technician supports the team by traveling to customer sites to install, repair, and troubleshoot equipment. This role is also responsible for performing final runout and testing of completed projects at the ESCO facility, assisting with customer factory acceptance tests (FAT), and providing technical support to customers.

This is a customer-facing position requiring a high level of professionalism and strong communication skills. Travel is frequent and is expected to be approximately 50–75% of the time. This positions is eligible for a sign on and retention bonus.

Essential Responsibilities

• Travel to customer sites to install and commission custom cutting machinery and systems.
• Inspect, test, and perform runout of equipment prior to shipment.
• Assist in developing and maintaining technical documentation and equipment manuals.
• Provide technical support via phone, email, and web-based platforms.
• Travel primarily within the United States and Canada, with occasional international travel; must be able to obtain a U.S. passport.
• Demonstrate behaviors aligned with company vision, values, and culture.
• Maintain a strong commitment to safety by following safe work practices and minimizing workplace hazards.
• Collaborate effectively with team members and cross-functional departments to achieve company objectives.

Requirements

• Minimum of 5 years of related experience, with ongoing education in maintenance, repair, and operation of mechanical, hydraulic, and pneumatic systems
• Machine building, equipment manufacturing, installation, and commissioning
• Food manufacturing (dairy, beverage, bakery, etc.)
• Hydraulic systems
• Chemical processing or manufacturing
• Other related industries

Strong working knowledge of the following

• Pumps (gear, piston, pneumatic, centrifugal)
• Valves, flow controls, piping, fittings, seals, and pneumatics
• Power transmission systems (electric motors, gearboxes, cylinders, bearings)
• Vacuum systems
• Temperature control systems (electric, water, oil)
• Hydraulic and electrical schematics and troubleshooting
• PLC and HMI troubleshooting; basic programming preferred
• Industrial electronics troubleshooting and repair
• Experience with polyurethane processing equipment preferred but not required
• Valid driver’s license and the ability to pass a pre-employment background check and physical is required

Safety Sensitive Role: Yes

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional safety screenings.

We offer competitive compensation and comprehensive benefits programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.