Mobile Service Technician

Lithia & Driveway; Troy (MI); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) retirement plan

Vehicle purchase discounts

Paid holidays & PTO

Short and long-term disability

Paid life insurance

Employee stock purchase plan

Lithia learning center

Wellness programs

Job summary

Lithia & Driveway is seeking a Mobile Service Technician to perform automotive repairs and maintenance at customer locations in accordance with Lithia and manufacturer standards. You will diagnose and resolve issues, travel to sites, and communicate findings to customers to ensure satisfaction.

The role requires technical expertise, independence, and strong customer service in a mobile environment. Prior mobile service experience and ASE certifications are preferred.

Qualifications

• High school diploma or equivalent; 18 years or older.
• Valid driver’s license with a clean driving record.
• ASE certifications preferred; manufacturer certifications desired.
• Three years of automotive experience preferred.
• Able to perform repairs in multiple areas and operate both automatic and manual transmissions.

Responsibilities

• Travel to customer and on-site locations for scheduled maintenance, repairs and recalls.
• Diagnose malfunctions and perform authorized on-site repairs.
• Road-test vehicles to verify repair quality.
• Document work and test results using mobile service software.
• Provide estimates and obtain customer authorization for additional work.
• Coordinate with parts and other dealers to streamline repairs.
• Maintain a clean, organized mobile service vehicle and inventory.
• Complete required training and maintain ASE/manufacturer certifications.

Skills

Attention to detail

Communication skills

Customer service

Sales aptitude

Independent worker

Time management

Adaptability

Weather tolerance

Basic computer skills

Mobile service experience

Education

High school diploma or equivalent

Tools

MS Office

Email

Mobile service software

Job description

Mobile Service Technician

The Mobile Service Technician is responsible for performing automotive repairs and maintenance at customer locations in accordance with Lithia and manufacturer standards. The role requires technical expertise, adaptability, and customer service skills to deliver high‑quality service in a mobile environment. This individual diagnoses and resolves automotive issues swiftly, working independently and in coordination with Service personnel and management to ensure customer satisfaction. The Mobile Service Technician reports to the Service Manager.

Dealership

L0421 Suburban Cadillac of Troy

Responsibilities

• Travel to customer and on‑site locations to perform scheduled maintenance, repairs, and warranty recall services.
• Perform work as outlined on repair orders with efficiency and accuracy in line with Lithia and manufacturer standards.
• Diagnose causes of malfunctions and perform authorized repairs on‑site.
• Be knowledgeable and skilled in performing all available warranty recalls remotely.
• Occasionally service multiple vehicles in one location and coordinate with external dealers/facilities to streamline repairs.
• Complete all work according to applicable safety requirements.
• Road‑test vehicles to ensure quality of repair work.
• Accurately record time spent on repairs using company time‑clocking procedures.
• Document work performed and test procedures/results using mobile service software.
• Maintain a clean and organized mobile service vehicle and inventory of tools.
• Ensure customer vehicles are returned as clean as they were prior to service.
• Communicate with parts department to ensure necessary parts are available before appointments.
• Assess vehicles for additional safety or service needs and communicate findings.
• Provide estimates and obtain customer authorization for additional work.
• Return special tools to proper place and use shop supplies economically.
• Complete all required training and maintain manufacturer and ASE certifications.
• Review technical bulletins and publications as assigned.
• Constructively communicate with dealership personnel to satisfy customer needs.
• Report any situation that jeopardizes safety, welfare, or integrity of the dealership.
• Maintain grooming, hygiene, and uniform standards per departmental policies.
• Arrive at work, take breaks, and depart work at times designated by management.

Skills and Qualifications

• Strong attention to detail and sense of urgency.
• Excellent communication and customer service skills; basic sales aptitude preferred.
• Ability to work independently and manage time effectively.
• Ability to perform repairs in one or more of the following areas: lube and maintenance services; engine repair; suspension/steering repair; brake repair; electrical/electrical systems repair; heating and A/C repair; engine drivability diagnosis and repair.
• Manufacturer certified in all areas listed above; ASE certifications preferred (minimum of 3 recommended; ASE Master Technician ideal but not required).
• Customer Pay proficiency level: greater than 100% customer pay repairs.
• Automotive technical knowledge – three years’ experience preferred.
• Valid driver’s license with a clean driving record.
• Ability to operate both automatic and manual transmission vehicles.
• Comfortable working in various weather conditions.
• Basic computer skills (MS Office, email, internet).
• Previous mobile service experience preferred.

Competencies

• Does the right thing, takes action and adapts to change.
• Self‑motivates, believes in accountability, focuses on results, makes plans and follows through.
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results.
• Thrives on a team, stays positive, lives our values.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Up to 2/3 of the time: standing, walking, lifting up to 50 pounds.
• Up to 2/3 of the time: sitting, kneeling, reaching, talking, hearing.
• Reasonable accommodations may be made to enable individuals to perform the essential functions.

Benefits

• Competitive pay.
• Medical, dental and vision plans.
• Paid holidays & PTO.
• Short and long‑term disability.
• Paid life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Lithia learning center.
• Vehicle purchase discounts.
• Wellness programs.

High school graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.