Service Technician - Atchison, KS

ZipRecruiter; Atchison (KS); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Service Technician to provide exceptional service and support for banking-related equipment. In this role, you will be the face of the company, ensuring customer satisfaction through effective troubleshooting and maintenance of ATMs, security systems, and more. With a focus on delivering world-class service, you will manage service calls, maintain equipment, and uphold a professional image. If you have a knack for problem-solving and a passion for customer service, this opportunity is perfect for you.

Qualifications

• Experience in a customer-facing Field Service Technician role.
• At least one year servicing electromechanical equipment preferred.

Responsibilities

• Respond promptly to dispatched service calls, providing remote and onsite support.
• Perform equipment troubleshooting and repairs efficiently.

Skills

Troubleshooting

Customer Service

Communication

Problem Solving

Time Management

Organizational Skills

Education

High School Diploma or GED

1-2 years of related experience

Job description

Job Description

GENERAL JOB DESCRIPTION

The Service Technician role is a vital part of our operations, serving as both the face of our company and responsible for delivering the world-class service our customers expect. Service Technicians handle service calls and troubleshooting for equipment such as ATMs, ITMs, Cash Recyclers, Cash Counters, Security Systems, Video Surveillance, and other banking-related equipment.

DUTIES & RESPONSIBILITIES

Include the frequency (daily, weekly, monthly, quarterly, annually, etc.)

• Respond promptly to dispatched service calls, providing remote and onsite support
• Perform equipment troubleshooting and repairs efficiently
• Maintain and install security systems
• Conduct regular preventative maintenance on all equipment
• Maintain a professional image through excellent customer relationship skills
• Manage parts inventory and company assets responsibly
• Deliver exceptional customer service
• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

• # of Direct Reports =
• # of Indirect Reports =

EDUCATION & TRAINING

• High School Diploma or GED
• 1-2 years of related experience

KNOWLEDGE & EXPERIENCE

• Experience in a customer-facing Field Service Technician role
• At least one year of experience servicing electromechanical equipment (ATM or banking equipment preferred)
• At least one year of experience with security system maintenance and installation (physical, alarms, video, infrastructure)
• Strong knowledge of basic electronics
• Technical proficiency and mechanical aptitude
• Clean driving record

SKILLS & ABILITIES

• Excellent troubleshooting, decision-making, and problem-solving skills
• Exceptional customer service skills
• Effective communication skills, both oral and written
• Ability to prioritize and manage time effectively
• Independent research and management of assignments
• Strong organizational skills with the ability to handle multiple tasks

WORKING CONDITIONS

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics are typical for performing essential job duties. Reasonable accommodations will be provided as needed for individuals with disabilities.

Use the following codes: C = Continuously, F = Frequently, O = Occasional, N = Never

• Sitting: C
• Lifting: O
• Standing: C
• Sedentary (0-10 lbs.): C
• Walking: O
• Light (11-25 lbs.): F
• Bending: O
• Medium (26-50 lbs.): F
• Stooping: O
• Heavy (51-74 lbs.): O
• Kneeling: O
• Very Heavy (75-100 lbs.): O
• Climb Ladders: O
• Dexterity: C
• Driving: O
• Eye/Hand Coordination: C
• Reach Above Shoulder: O
• Handling (holding, grasping, feeling): C

TYPICAL NOISE LEVEL

☐ Quiet ☒ Moderate ☐ Loud

SPECIAL HEARING & VISION REQUIREMENTS

N/A

Close vision, depth perception, ability to focus are required.

PRIVACY

Employee must comply with laws and company policies regarding the privacy of consumer information.

EEOAA DISCLOSURE

This job description is not a contract. Employment may be terminated at any time by either party. Data Business Equipment is an Affirmative Action and Equal Opportunity Employer, including minorities, disabled individuals, and veterans.