Service Technician - Atchison, KS

Data Business Equipment, Inc; Atchison (KS); On-site; USD 43,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Service Technician, where you'll be the face of the organization, delivering exceptional service. This role involves troubleshooting and repairing a variety of banking equipment, including ATMs and security systems. You will play a vital part in ensuring customer satisfaction through your technical expertise and problem-solving skills. If you're looking for a dynamic and rewarding position in the field service industry, this is the opportunity for you to shine and grow your career.

Qualifications

• 1-2 years of experience in a related field preferred.
• Experience with ATM and banking equipment servicing is a plus.

Responsibilities

• Respond to service calls, providing remote and onsite support.
• Perform troubleshooting and repairs on various equipment.
• Conduct preventative maintenance on all equipment.

Skills

Problem-solving skills

Customer service skills

Communication skills

Technical knowledge

Mechanical aptitude

Education

High School Diploma or GED

Tools

Security systems

Electromechanical equipment

Job description

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Data Business Equipment, Inc provided pay range

This range is provided by Data Business Equipment, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$43,253.00/yr - $54,066.00/yr

General Job Description

The Service Technician role is an integral part of our operations as they serve as both the face of our company and are responsible for delivering the world-class service that our customers have grown accustomed to. Service Technicians are responsible for service calls and troubleshooting for a multitude of supported equipment such as ATM’s, ITM’s, Cash Recyclers, Cash Counters, Security Systems, Video Surveillance, and other bank related equipment.

Duties & Responsibilities

In order of importance – Include frequency (daily, weekly, monthly, quarterly, annually, etc.)

• Quickly respond to dispatched service calls, providing remote and onsite support to customers
• Perform equipment troubleshooting and repairs efficiently and effectively
• Perform security system troubleshooting, maintenance and installation
• Perform regularly scheduled preventative maintenance on all equipment
• Utilize customer relationship skills to maintain a professional image
• Maintain accountability for parts inventory and company assets
• Provide unequaled customer service
• All other duties as assigned.
  
  

Supervisory Responsibilities

• # of Direct Reports =
• # of Indirect Reports =
  
  

EDUCATION & TRAINING

• High School Diploma or GED
• 1-2 years related experience
  
  

Knowledge & Experience

• Previous experience in a customer-facing Field Service Technician position preferred
• Minimum one-year experience with electromechanical equipment servicing (ATM or banking equipment strongly preferred)
• Minimum one-year experience with security system maintenance and installation (physical, alarms, video, infrastructure, building)
• Thorough knowledge of basic electronics
• Strong technical knowledge
• Strong mechanical aptitude
• Clean driving record
  
  

Skills & Abilities

• Excellent problem-solving, decision making and troubleshooting skills
• Exceptional customer service skills
• Effective customer and co-worker communication, both orally and in writing
• Ability to effectively prioritize and manage time
• Possess the ability to manage and research assignments independently
• Exceptional organizational skills and the ability to handle multiple tasks concurrently
  
  

WORKING CONDITIONS

PHYSICAL DEMANDS/ WORK ENVIRONMENT

Duties

The physical demand and work environment characteristics described below represent the typical amount of time spent and conditions while performing the essential duties of the job. Every attempt will be made to provide reasonable accommodations as necessary to enable individuals with disabilities to perform the essential functions. Use the following codes:

C = Continuously (67% to 100% of workday)

F = Frequently (34% to 66% of workweek)

O = Occasional (1% to 33% of the workweek)

N = Never (0% of the workweek)

Physical Demand/ Work Conditions

Frequency

Physical Demand/ Work Conditions

Frequency

Sitting

C

Lifting

O

Standing

C

Sedentary (0 - 10 lbs.)

C

Walking

O

Light (11 - 25 lbs.)

F

Bending

O

Medium (26 - 50 lbs.)

F

Stooping

O

Heavy (51 - 74 lbs.)

O

Kneeling

O

Very Heavy (75 – 100 lbs.)

O

Climb Ladders

O

Dexterity

C

Driving

O

Eye/Hand Coordination

C

Reach Above Shoulder

O

Handling (holding, grasping, feeling)

C

TYPICAL NOISE LEVEL

☐ Quiet ☒ Moderate ☐ Loud

Special Hearing Requirements

N/A

Special Vision Requirements

☒ Close

☒ Color

☐ Distance

☒ Depth Perception

☒ Ability to Focus

☐ Peripheral Vision

PRIVACY

Employee will comply with both the letter and spirit of the laws governing the privacy of consumer information and DBE’s Privacy Policy and Procedures.

EEOAA Disclosure

This job description is not a contract for employment, either expressed or implied, between DBE and the job employee. DBE or the employee may terminate the employment relationship at any time, for any reason. Data Business Equipment is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Banking

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