Service Technician- As needed/On Call

National Water Services; City of Rochester (NY); On-site; USD 61,992 - 75,768; Part time

Job summary

A leading water service provider is seeking a dedicated Service Technician in Rochester, NY, to perform maintenance and repairs on water dispensing cabinets. This role involves establishing positive relationships with customers, conducting maintenance tasks like filter replacements, and employing troubleshooting skills. The position offers a competitive pay range of $45 - $55 per hour on a 1099 independent contractor basis, with no benefits. Strong customer service, communication skills, and knowledge of plumbing are essential for success.

Qualifications

• Ability to bend, squat, and climb stairs or ladders as part of job tasks.
• Possess a Smartphone and proficiency in using email for communication.
• Exhibit professionalism with excellent time management skills.

Responsibilities

• Provide preventative and emergency maintenance on water dispensing cabinets.
• Establish relationships with customers through effective communication.
• Conduct maintenance tasks like filter replacements and UV lamp installations.
• Troubleshoot and report on pressure gauges, flow meters, and leaks.
• Effectively address repair needs including fixing leaks and replacing components.

Skills

Knowledge of plumbing

Customer service skills

Troubleshooting skills

Effective communication

Time management

Job description

About National Water Services

In 1991, we embarked on a quest to provide the best drinking water possible. The response to our first FreshPure® Waters system was overwhelming. Today, our waters are sold in the finest natural and organic food stores and co-ops in the United States and Canada. At National Water Services, we share your commitment to quality, sustainability, wellness, and the environment.

Overview

• We are seeking a dedicated and reliable Service Technician to join our team in Buffalo & Rochester NY. As a Service Technician, you will play a crucial role in providing preventative and emergency maintenance and repairs on our water dispensing cabinets.

Job Duties

• Establishing and fostering positive relationships with both customers and store management through effective communication and service delivery.
• Demonstrating exceptional customer service skills to ensure a satisfying experience for clients.
• Conducting proactive maintenance tasks such as filter replacements, UV lamp installations, battery changes, and equipment upgrades.
• Employing troubleshooting skills to accurately read and report pressure gauges, flow meters, and detect leaks. Proficiently using multi-meters and conducting water sampling tests.
• Effectively addressing repair needs, including but not limited to fixing leaks, tightening fittings, and replacing valves, fittings, tubing, electrical wires, and components.
• Being available for occasional emergency service calls, which may occur during regular or off-business hours. Our commitment is to have a skilled service technician on-site within 24-48 hours or sooner for urgent situations.
• Ensuring timely completion and submission of all required paperwork for payment processing.

Requirements

• Knowledge of plumbing, electrical and mechanical equipment.
• Exhibit professionalism with excellent time management skills, demonstrating the ability to work independently and responsibly.
• Possess a Smartphone and proficiency in using email for communication and reporting purposes.
• Maintain physical capabilities, including the ability to bend, squat, and, if needed, climb stairs or ladders as part of the job tasks.
• Communicate effectively in English.
• Provide own transportation and tools for on-site visits.

Pay & Work Hours

• Compensation: $45 - $55 per hour minimum, based on experience.
• Service Frequency: On Call, as needed.
• Employment Type: 1099 Independent Contractor position, offering no benefits.

Additional Information

• Interviews will be conducted via Microsoft Teams video conferencing platform.
• Job offers are contingent on the results from a background check.
• Applicants must be 18 years of age or older to be considered for this position.
• Please submit your resume with your application.

If you are a proactive individual with excellent communication skills, a keen eye for detail, and the ability to work autonomously, we encourage you to apply for this exciting opportunity to make a positive impact in our customers' experiences and our planet!