Service Technician, Apprentice

Gosiger; Indianapolis (IN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Short- and Long-Term Disability

Paid time off and holiday pay

401K plan with company match

Maternity and Paternity leave

Job summary

Gosiger Indiana - Indianapolis, IN is seeking an apprentice to learn troubleshooting, maintenance, service, and repair of machine tools. You will work as part of a team, support installations, and contribute to process improvements.

Travel for training and customer support is required, and the role is safety sensitive. A technical degree or vocational training plus experience is preferred, with strong customer-service skills and professional conduct.

Qualifications

• Minimum of a 2-year technical degree or equivalent with 2 years' experience in machine tools maintenance.
• Valid driver's license; ability to travel for training and service.
• Must obtain and maintain a passport; travel to support customers.

Responsibilities

• Complete apprentice training or vendor certification program at or above proficiency.
• Participate in on-the-job training: installations, repairs, troubleshooting, preventative maintenance.
• Ensure high quality and safety procedures are followed in all work performed.
• Work with team members on installation, service procedures for equipment and processes.
• Communicate with customers about arrival, progress, and checkout.
• Document and report required information for work records; maintain skills through development.

Skills

Team player

Customer focus

Interpersonal skills

Professional conduct

Self-starter

Planning & organization

PC & software use

Education

2-year technical degree (Electronic/Electrical/Electro/Mechanical/CNC)

High School/Vocational Machining + 2 years experience

Tools

Job-related software

Job description

Job Details

Job Location: Gosiger Indiana - Indianapolis, IN 46203

POSITION SUMMARY:

Objective of this position is to learn and become proficient in performing the responsibilities; of troubleshooting, problem solving, preventative maintenance, service, and repair of machine tools. Incumbent performs all job functions in a high quality, efficient and timely manner. Incumbent works as a member of a team and assists team members as required and makes recommendations to supervisor on process improvements. This position is considered a Safety Sensitive position.

ESSENTIAL RESPONSIBILITIES:

• Work towards completing the apprentice level training or vendor certification program at or above expected proficiency.
• Participates in \"On the Job Training\" including Installations, showroom preparation, repairs, troubleshooting, and preventative maintenance as required by the training program.
• Incumbent ensures high quality levels/standards in all work performed and follows all safety procedures and requirements.
• Works with internal team members on proper installation, service/repair procedures for current and new equipment/machines and processes.
• Communicating as needed by our customers to include notification of arrival, progress updates, and checking out upon leaving the customer site.
• Consults with other team members, internal departments and/or external vendors to resolve issues related to installation and service/repair.
• Accurately documents, completes and reports required information for work records and reports.
• Responsible for maintaining current technical, interpersonal, and communication skills through continuous development.
• Responsible for the cleanliness, care, and upkeep of all company property.
• Based on business need, assists, supports and/or performs other job functions within department or other work areas within scope and ability.

ESSENTIAL QUALIFICATIONS:

• Minimum of a 2-year technical degree in the related fields of study: Electronic, Electrical, Electro/Mechanical, CNC Technology, or a minimum of a High School Degree/Vocational Machining Training and 2 years experience in the troubleshooting, installation, and repair of Machine Tools Products or Maintenance Repair.
• A valid Drivers License, a good driving record, and the ability to “legally” operate a company “Service” vehicle or personal vehicle for company business. Company vehicles are assigned at the conclusion of training period.
• Must be able to obtain and maintain a valid Passport. Must be able to travel in support of training, out-of-state or out-of-country customers, and assist other divisions as required to support business demand.
• Demonstrated commitment of customer satisfaction.
• Good interpersonal communication skills.
• Ability to maintain professional conduct when dealing with customers, peers, builder representatives and suppliers.
• Demonstrated professional appearance, self-starter and effective planning and organization skills.
• Ability to participate as a member of a team, crossing department and divisional lines.
• Ability to use PC and job-related software/programs for programming, documentation/record keeping.
• Physical demands; bending, stooping, standing, lifting, pushing, and pulling. Must work in sometimes wet, greasy, and dirty environment.
• Willing to work flexible hours, including weekends and evening hours as required by assigned task or customer demands.

Working Conditions:

Manufacturing work environment which includes moving and lifting mechanical machine components, potentially loud, and dirty equipment, with exposure to a variety of non-hazardous and hazardous chemicals and airborne particles. Job requires hands on work with machine tools and associated equipment.

Perks and Benefits:

• Medical, Dental, and Vision Insurance
• Short- and Long-Term Disability
• Paid time off and holiday pay
• 401K plan with company match
• Maternity and Paternity leave

Salary Range:

$26-$32/hr